Client Support Specialist (Night Shift)

Client Support, Plovdiv, Full Time, лв.25,000 / year

Job Description

Reward Gateway, together with Edenred, is a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

An opportunity has become available for an enthusiastic and hard-working person to be part of our global support centre in Plovdiv. In this role, you will deliver operational and technical support for our Australia-based clients.

Please note the working hours for this role are Monday to Friday from 00:00 - 08:00

Key Responsibilities

Provide support to our AUS clients and their employees
Compile accurate and well-written responses to incoming queries
Ensure fast resolution to queries and problems
Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices.
Establish relationships with other Reward Gateway teams

Skills

Fluent written and spoken English
Forward-thinking, positive, and self-motivated
Customer-focused approach with strong interpersonal skills
Confident computer user including navigating websites and online software
Highly organised with great attention to detail and able to evaluate and prioritise customer demands
Excited to learn new things and willing to invest personal time and energy in improvement
Flexible with the ability to work independently and as part of a team

The Interview Process

Telephone call with a member of the Talent Acquisition Team
Short test to complete before the final video interview
Online interview with the Support Team Manager and the Client Support Supervisor

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now

Client Support Specialist (Night Shift)

Client Support, Plovdiv, Full Time, лв.25,000 / year

Job Description

Key Responsibilities

Skills

The Interview Process

Plovdiv

What now?

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