Join us - Our approach to recruitment | Careers

At Reward Gateway, we believe in equal opportunity and providing our employees with a workplace where everyone feels they belong. We’re committed to finding and welcoming the best talent within the locations we operate, creating a world-class candidate experience, and providing a fair and inclusive recruitment process. We welcome applicants from all groups of society to apply and we partner with different network groups to help us on our mission to make the world a better place to work for everyone.

We passionately believe that the more diverse our team is, the more we will delight our customers and the better and better RG will become. Our colleagues’ talent, dedication and drive are the secrets of our success and we want more of all that. We’ll engage with you from the off to ensure you enjoy the best possible candidate experience. First and foremost, we promise to ensure that there is equality of opportunity for all and everyone is treated fairly.

An inclusive approach

We take time to plan each recruitment project. When you have your interview, you can expect to be interviewed by a gender balanced interview panel and along the way you’ll get to meet a number of different people from our team. In your application, please feel free to note which pronouns you use and if you have any accessibility requirements that can help us support your application.

We only select on the basis of merit - regardless of gender, race, religion, marital status, sexuality, disability or age. And we respect your privacy. Your application is treated in the strictest confidence. Our selection methods ensure we get an objective assessment of every candidate and give you every opportunity to showcase your strengths. It all makes for a seamless, straightforward candidate journey that we think you'll like.

Initial discussion

We like to start the conversation with a telephone or video call wherever possible. You’ll get a message or an email to set up a time that's convenient for you, and allows one of our Talent Acquisition team to determine if you could be a good match for us, tell you more about the role and what we can offer you!

First stage interview

Whether virtually or in one of our offices, this is your opportunity to meet the hiring manager or people from the team and usually a member from another part of the business. We’ll ask you questions around some of the competencies in the role, which is your time to shine! For some roles we may hold group assessment centres, but we’ll let you know in advance and when applying you can see what the process will be.

We know interviews can make you feel nervous and so by sharing what to expect before the interview we hope you can feel properly prepared and can focus on showing your best rather than worrying about what to expect. The tasks are always role specific and we like all of our applicants' tasks to be anonymous so we can keep the process fair.

Final stage interview

To give you a chance to really make your skill set shine, the final stage interview usually consists of a practical task to complete. We want to give you the best chance of success so you might also find that we send you some questions in advance. If you’ve not met them yet, you’ll also meet the hiring manager. They’ll be accompanied by one or two new people in the process who will have a senior leader role within the department and a person from another team that you’re likely to work closely with. We do this to provide a balanced and fair interview panel.

Assessments

We sometimes use different types of psychometric and ability assessments for different roles at RG. These can include aptitude or technical assessments, as well as numerical and verbal reasoning assessments.

Our offer to you

We'll call you to let you know if you're successful! And then within 48 hours we'll follow up with a formal offer via email and a statement of our Terms and Conditions of Employment. We will also call you with feedback if you haven’t made it and add you to our talent pool if you’d like to hear about future roles. We are passionate about providing a world-class candidate experience and giving feedback to you is something we are committed to doing.

Background checking

As an equal opportunity employer, we’re part of Ban the Box. It’s a campaign to increase opportunities for people with convictions to compete for jobs. It encourages ‘fair chance recruitment’ practices across all of our locations. This means for a majority of our roles you may find that there are no background checks.

However, we may have to carry out background checks on things like your right to work in specific locations, your qualifications, employment history and references. We may also carry out credit and criminal record checks if you have been successful in the recruitment process and are offered a permanent position.

Do your research

From the start, we'll be looking for signs that you're right for us. So even before you apply, you can make a great impression. Do your research! Knowing all about us is essential to making sure we're right for you. And will make the application process so much more enjoyable. Find out as much as you can about our business, the industry and the role. Our corporate website (www.rewardgateway.com) is a good place to start.

See what others are saying about us

You can also get hold of our company accounts and financial reports or read what the media say about us and our industry. If you know anyone who works for RG, or a similar company, why not have a chat with them about the kind of work we do? Spend a bit of time on this - it will be worth it. Keep up-to-date and use this knowledge during the application process. Follow us on LinkedIn, Glassdoor or Instagram and see what we have been up to!

Creating your CV or resume

An accurate and up-to-date CV or resume is essential. It's usually our first impression of what you've got to offer. We’ll also keep it on file so you're in the mix if another opportunity comes up. We prefer no more than three A4 pages that include an overview of your skills, achievements and what you’re looking for from a career. Give examples of your competencies, skills and achievements each time - particularly if they relate to the job you’re applying for.

Completing the application form

Some opportunities allow you to fill out an online application form along with or instead of your CV. This can be your first big chance to impress us by selling your skills, your experience and your enthusiasm. Take some time before you fill it in. Read it through carefully, decide what information you’re going to need for each section and get it all together before you start. Important details include your education or job history, including any work experience placements you’ve had.

Preparing for interview

If you get offered an interview, please prepare. It helps with nerves and increases confidence. Take a look back through the job description and think about the kind of things we might want to know in the interview. For example, what competencies and skills does it list? We're looking for real-life examples of how you've used these in your work or in everyday life. We know interviews can make you feel nervous and so by sharing what to expect before the interview we hope you can feel properly prepared and can focus on showing your best rather than worrying about what to expect. The tasks are always role specific and we like all of our applicants' tasks to be anonymous so we can keep the process fair.

The interview

If it’s a video interview, we’ll send you a link beforehand. Please download the app and test it out in advance. Set yourself up in a quiet and well-lit space with a good internet connection. We understand that sometimes finding a quiet space without interruptions at home can be difficult, so don’t worry if you do get interrupted, we won’t hold it against you! When you’re answering questions, remind yourself to look and smile at us. And if you’re not sure what to wear, it’s safest to go for smart attire. Don’t forget to prepare some questions for us, whether it’s about the role or more about RG. Arrive early for a face-to-face interview. If you’re delayed, try to call to let us know. Have a print-out of your invitation just in case you can’t access the details on your phone.

Taking online tests

For some roles we will do online tests, and these check a variety of skills. For example, as some of our jobs involve working with numbers, you’ll be asked to take an online numerical reasoning test. The ability tests are timed, so you need to work quickly and accurately. Read each question carefully so you understand what we’re asking for. Think about what you’d do in a typical work situation - or, if you’re new to the world of work, in another area of your life. If it’s your second time taking the tests, read your feedback report first, so you know which areas you need to improve.

Performing well at an assessment centre

Our assessment centres are designed to help you shine, showcase your strengths and give you an insight into what it's like to work here. They usually involve group and individual exercises, a written exercise or presentation, or a standard face-to-face interview. You'll be with lots of other people but remember, you’re not competing with them. We’re looking at you all as individuals - and there may well be more than one role available. Just show us what you’ve got to offer by performing at your very best.

Our use of agencies

We try to fill our vacancies without the help of agencies or partners. When we can’t, we'll only use agencies that we trust and that are on our preferred supplier list. Only agencies on our list, who mirror our Diversity and Inclusion practices, can provide us with CVs requested by our in-house Talent Acquisition team. We’re sorry but we can’t accept any speculative CVs from agencies not on our list. If you're interested in providing recruitment services to RG, please email us at careers@rewardgateway.com. We'll keep your details for consideration as and when we need to. Thank you.