Join us - Our approach to recruitment | Careers | Reward Gateway

We are dedicated to attracting and welcoming top talent across all our locations, creating a world-class candidate experience through a fair and inclusive recruitment process. We invite applicants from all backgrounds to apply and work with a variety of network partners to support our mission of making the world a better place to work for everyone.

We passionately believe that a diverse team enriches our ability to Delight Our Customers and strengthens RGER as a whole. The talent, dedication, and drive of our colleagues are the keys to our success, and we’re excited to bring in even more of that energy. From your first interaction with us, we’re committed to providing an exceptional candidate experience, grounded in equal opportunity and respect for all.

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Inclusive Recruitment for All

As a Disability Confident Committed Employer, we are dedicated to an inclusive and accessible recruitment process that welcomes diverse talent. We recognise that creativity and innovation thrive in diverse teams, and we actively remove barriers that might prevent talented individuals from joining us. For applicants with disabilities, we ensure access to necessary accommodations throughout the hiring process and beyond, supporting a positive experience at every step. If you have specific needs, please reach out to us with confidence—we’re here to make sure you feel supported from the start of your journey with us.

Contact the Talent Acquisition Team

Our Talent Acquisition Team is here to help you have the best candidate experience. We're here to answer any questions you may have about any stage of our recruitment process and to assist with your interview preparation.

If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please contact your country's Talent Acquisition Partner directly using the details below or send an email to careers@rewardgateway.com. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Dawn Saxby-Willis

Dawn Saxby-Willis

Senior Talent Acquisition Partner

dawn.saxby-willis@rewardgateway.com

Do your research

From the start, we'll be looking for signs that you're right for us. So even before you apply, you can make a great impression. Do your research! Knowing all about us is essential to making sure we're right for you – and will make the application process so much more enjoyable. Find out as much as you can about our business, the industry and the role. Our corporate website (www.rewardgateway.com) is a good place to start.

See what others are saying about us

You can also get hold of our company accounts and financial reports or read what the media say about us and our industry. If you know anyone who works for RGER, or a similar company, why not have a chat with them about the kind of work we do? Spend a bit of time on this – it will be worth it. Keep up-to-date and use this knowledge during the application process. Follow us on LinkedIn, Glassdoor or Instagram and see what we have been up to!

Creating your CV or resume

An accurate and up-to-date CV or resume is essential. It's usually our first impression of what you've got to offer. We’ll also keep it on file so you're in the mix if another opportunity comes up. We prefer no more than three A4 pages that include an overview of your skills, achievements and what you’re looking for from a career. Give examples of your competencies, skills and achievements each time – particularly if they relate to the job you’re applying for.

Completing the application form

Some opportunities allow you to fill out an online application form along with or instead of your CV. This can be your first big chance to impress us by selling your skills, your experience and your enthusiasm. Take some time before you fill it in. Read it through carefully, decide what information you’re going to need for each section and get it all together before you start. Important details include your education or job history, including any work experience placements you've had.

Preparing for interview

If you get offered an interview, please prepare. It helps with nerves and increases confidence. Take a look back through the job description and think about the kind of things we might want to know in the interview. For example, what competencies and skills does it list? We're looking for real-life examples of how you've used these in your work or in everyday life. We know interviews can make you feel nervous and so by sharing what to expect before the interview, we hope you can feel properly prepared and can focus on showing your best rather than worrying about what to expect. The tasks are always role specific and we like all of our applicants' tasks to be anonymous so we can keep the process fair.

The interview

If it's a video interview, we'll send you a link beforehand. Please download the app and test it out in advance. Set yourself up in a quiet and well-lit space with a good internet connection. We understand that sometimes finding a quiet space without interruptions at home can be difficult, so don't worry if you do get interrupted – we won't hold it against you! When you're answering questions, remind yourself to look and smile at us. And if you're not sure what to wear, it's safest to go for smart / business casual attire. Don't forget to prepare some questions for us, whether it's about the role or more about RGER. Arrive early for a face-to-face interview. If you're delayed, try to call to let us know. Have a print-out of your invitation just in case you can't access the details on your phone.

Taking online tests

For some roles we will conduct online tests, and these check a variety of skills. For example, as some of our jobs involve working with numbers, you'll be asked to take an online numerical reasoning test. The ability tests are timed, so you need to work quickly and accurately. Read each question carefully so you understand what we're asking for. Think about what you'd do in a typical work situation – or, if you're new to the world of work, in another area of your life. If it's your second time taking the tests, read your feedback report first, so you know which areas you need to improve.

Performing well at an assessment centre

Our assessment centres are designed to help you shine, showcase your strengths and give you insight into what it's like to work here. They usually involve group and individual exercises, a written exercise or presentation, or a standard face-to-face interview. You'll be with lots of other people but remember, you're not competing with them. We're looking at you all as individuals, and there may well be more than one role available. Just show us what you've got to offer by performing at your very best.

I don't have the required skills stated in the advert. Can I still apply?

Yes, if you're not right for this role, we may reach out to you for roles in the future. Or contact the Talent Acquisition Team and they can let you know what else we have that may be suitable.

May I apply for more than one vacancy?

Yes.

I have a criminal record. Will I still be eligible to join/apply?

Yes. We are part of the Ban the Box initiative and are committed to giving ex-offenders a fair chance in applying for a role with us. We will only ask you to complete any background checks once you have been successful in the recruitment process and are offered a permanent role.

Can I send you my CV directly?

Sure, please contact the Talent Acquisition Team by email at careers@rewardgateway.com.

Can you give me feedback on why I wasn't successful?

Unfortunately, we are unable to provide feedback to all candidates that have applied. However, the Talent Acquisition Team are happy to provide feedback for any candidate who has attended an in-person or video interview.

Our use of agencies

We make every effort to fill our vacancies directly, without the need for external agencies or partners. When necessary, we only engage agencies we trust, who are on our Preferred Supplier List (PSL), and who align with our commitment to Diversity and Inclusion. Only agencies from our PSL are permitted to submit CVs at the request of our in-house Talent Acquisition Team.

Please note that we do not accept speculative CVs from agencies who are not on our PSL. Any unsolicited CVs will not be considered an effective cause of introduction, and Reward Gateway | Edenred reserves the right to engage directly with such candidates without any financial obligation to the agency.

If you're interested in providing recruitment services to RGER, please email us at careers@rewardgateway.com. We'll keep your details for consideration as and when we need to.

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