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Client Support at RG

Based in Plovdiv, Bulgaria, our Client Support teams give clients the best possible levels of service and support, by making sure they have the tools they need to engage their employees. That means we offer 24 hour support, five days a week, for clients in the UK, Ireland, U.S., Australia and Canada to help them run their employee programmes by giving them fantastic service.

Join us and you’ll find a warm, friendly environment where everyone feels included. It’s an atmosphere that encourages collaborative working to give clients outstanding service and help them deal with any issues. That means it’s a busy, energetic office, as we work as a team to support our clients - so, the unlimited supply of free coffee and snacks definitely helps!

Intro - Client Support - Reward Gateway

 

Day shift Client Support team

We aim to offer clients around the world all the support they need to manage their employee engagement platform around the clock, five days a week. Our day shift teams operate on a variety of work patterns, with the earliest starting at 8am and the latest finishing at 11pm. This ensures that we’re always ready to support clients when they need us.

 

Night shift Client Support team

To give our global clients the best possible service, we have a small night shift team that operates on a schedule that starts at 10pm, with the last shift ending at 9am. It’s our job to make sure clients have all the support they need so they and their employees get the most from our platform, products and services. That means offering one-to-one support, as well as assessing product performance and feeding back on required improvements.

What you'll be working on

Supporting worldwide clients

From the UK and Ireland to the U.S., Canada and Australia.

Live chats or calls

You’ll be dealing with clients on a variety of media to support them in running their engagement platform.

Improving our services

Talking to clients, gathering feedback and suggesting developments so we continually improve our service.

Testing new products

You’ll help us to trial new products or features by assessing client reactions.

Updating your knowledge

We’ll train you in all our new and upgraded products, so you give clients the best possible service.

Developing your career - Reward Gateway

Developing your career

We aim to make the world a better place to work for you, as well as for our customers. So, we’ll make sure you have all the tools you need to excel, together with a range of outstanding training opportunities. From training in Business English, to ongoing opportunities to develop your customer service skills, you’ll enjoy the chance to build on your existing knowledge.

Client Support is a great place to develop your problem-solving and communication skills, with plenty of opportunities for on-the-job learning. We’ll also give you technical training in all our products and services, with regular refresher courses as we continue to update them. With an established mentorship programme, as well as a supportive team around you, you’ll have all you need to develop a successful and rewarding career.

Meet some of the team

“When I started, I was attracted by the opportunity to help people, but I stayed because of the culture, the values, the mission and the dynamic and friendly environment. I’ve had the opportunity to work on projects with people with different backgrounds and knowledge levels. Thanks to the amazing team work environment I learned a lot and improved my skills."

Dimitar Kondakov

Head of Client and Employee Support, Plovdiv, Bulgaria
Dimitar Kondakov

“The company culture and values have really helped me grow, in both my personal and professional life. Specifically, our ‘Be Human’ value has had the biggest impact on me. Viewing every client, colleague or friend as another human being with their own accomplishments, problems, issues and life stories has completely changed the way I approach other people, both at work and in my personal life."

Georgi Prisadnikov

Client Relationship Manager, Plovdiv, Bulgaria
Georgi Prisadnikov