Key teams - Client success | Careers

In Client Success, we’re at the heart of RG’s relationship with our clients. From understanding what the client wants from their programme, to identifying the right solutions, supporting the initial implementation and managing the ongoing relationship, we make sure clients get the most from our services. By acting as trusted advisors and introducing new relevant products, we make sure clients are wowed by RG’s service and come back to us again and again.

Join one of our teams and you’ll find a supportive, fast-moving, customer-focussed environment. It’s an atmosphere that encourages you to act on your own initiative and be creative in adding value for customers. We’re proud of the work we do to support clients and their employees – and even prouder when a client shares our passion for employee engagement.

Onboarding a new client

Making sure the platform works smoothly and does what it should.

Updating on performance

Taking a client through insights on their programme’s performance and highlighting any areas for improvement.

Introducing new products

Walking a client through a new product to showcase how it will support their employee engagement.

Client events

Promoting or presenting at a client event or webinar on the latest trends in employee engagement.

Product launches

Launching and developing promotion campaigns to promote new products to clients’ employees.

Developing your career

We aim to make the world a better place to work for you, as well as for our clients. So, you’ll have plenty of on-the-job opportunities to gain different experiences and develop your career. In fact, Client Success has been a launchpad for careers in our Implementation, Sales and Product teams.

You’ll also have access to ongoing training and development to boost your technical and personal skills. So you could develop your ability to build strategic relationships, negotiate effectively and present confidently. Or you might want to boost your personal resilience or productivity.

“From the beginning, Reward Gateway seemed to be an organisation that views its employees as people, not just numbers. It’s given me many opportunities to ‘Speak Up’ and makes me feel like my opinions are taken seriously when deciding how to make improvements in the business."

Emily Stites

Client Success Manager, Boston, U.S.

“The amazing culture here continuously grows and gives you the space and platform to be who you want to be. RG empowered me to help grow the business, support others around me and be the best I can be. That’s something I hadn’t experienced in a long time. I'm super proud to be part of the RG culture."

Patrick Lewis

Client Success Manager, Sydney, Australia

“RG is fast-paced and constantly evolving, which means I’m constantly learning and evolving, too. I have had new opportunities to develop professionally and the flexibility to be a great parent at the same time. It's very refreshing to work for a company that you genuinely rave about to anyone that will listen."

Debbie Verney

Corporate Client Success Manager, Perth, Australia