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Client Success

Making the World a Better Place to Work

Client Success at RG

Intro - Client Success - Reward Gateway

In Client Success, we’re at the heart of RG’s relationship with our clients. From understanding what the client wants from their programme, to identifying the right solutions, supporting the initial implementation and managing the ongoing relationship, we make sure clients get the most from our services. By acting as trusted advisors and introducing new relevant products, we make sure clients are wowed by RG’s service and come back to us again and again.

Join one of our teams and you’ll find a supportive, fast-moving, customer-focussed environment. It’s an atmosphere that encourages you to act on your own initiative and be creative in adding value for customers. We’re proud of the work we do to support clients and their employees – and even prouder when a client shares our passion for employee engagement.

What you'll be doing

Onboarding a new client

Making sure the platform works smoothly and does what it should.

Updating on performance

Taking a client through insights on their programme’s performance and highlighting any areas for improvement.

Introducing new products

Walking a client through a new product to showcase how it will support their employee engagement.

Client events

Promoting or presenting at a client event or webinar on the latest trends in employee engagement.

Product launches

Launching and developing promotion campaigns to promote new products to clients’ employees.

Developing your career - Reward Gateway

Developing your career

We aim to make the world a better place to work for you, as well as for our clients. So, you’ll have plenty of on-the-job opportunities to gain different experiences and develop your career. In fact, Client Success has been a launchpad for careers in our Implementation, Sales and Product teams.

You’ll also have access to ongoing training and development to boost your technical and personal skills. So you could develop your ability to build strategic relationships, negotiate effectively and present confidently. Or you might want to boost your personal resilience or productivity.

Meet some of the team

Latest Client Success jobs

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