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Employee Support

Making the world a better place to work

Employee Support at RG

Intro - Employee Support - Reward Gateway

Our Employee Support teams based in Plovdiv, Bulgaria are the face of Reward Gateway to all our clients’ employees. That means we offer 24/7 support for people in the UK, Ireland, U.S., Australia and Canada. It’s about giving everyone fantastic customer service and support, so they get the most from our platform. At the same time, we’re always on the lookout for any issues, so we can flag these to our product and retail teams to keep improving our service.

Join us and you’ll find a warm, friendly and inclusive atmosphere where the focus is on giving our customers the best possible service. There’s a real buzz about the place, as we work closely together to solve problems, deal with any issues and make sure our customers benefit from all our offerings. And the unlimited supply of free coffee and snacks definitely helps!

Our Employee Support teams

What you'll be working on

Supporting worldwide users

From the UK and Ireland to the U.S., Canada and Australia.

Live chats or calls

As a strong communicator, you’ll be dealing with users on a variety of media to give them the help they need.

Improving our services

Talking to users, gathering feedback and suggesting developments to give customers a better service.

Testing new products

You’ll help us to trial new products or features by assessing customer reactions.

Updating your knowledge

As we bring new products on line, you’ll have plenty of training sessions so you know them inside out.

Developing your career - Employee Support - Reward Gateway

Developing your career

We aim to make the world a better place to work for you, as well as for our customers. So, we’ll make sure you have all the tools you need to excel. This means you’ll have access to a range of ongoing training and development opportunities in a variety of essential skills.

As well as offering tuition in communicating in Business English, we’ll also give you the chance to continuously update your customer service skills. And, as we regularly update our existing products and develop new ones, we’ll make sure you’re up-to-date on all these development. With an established mentorship programme, as well as a supportive team around you, you’ll have all you need to develop a successful and rewarding career.

Meet some of the team

Latest Employee Support jobs