Key teams - Employee support | Careers

Our Employee Support teams based in Plovdiv, Bulgaria are the face of Reward Gateway to all our clients’ employees. That means we offer 24/7 support for people in the UK, Ireland, U.S., Australia and Canada. It’s about giving everyone fantastic customer service and support, so they get the most from our platform. At the same time, we’re always on the lookout for any issues, so we can flag these to our product and retail teams to keep improving our service.

Join us and you’ll find a warm, friendly and inclusive atmosphere where the focus is on giving our customers the best possible service. There’s a real buzz about the place, as we work closely together to solve problems, deal with any issues and make sure our customers benefit from all our offerings. And the unlimited supply of free coffee and snacks definitely helps!

Intro - Employee Support - Reward Gateway

Day shift Employee Support team

We aim to offer our employee user base around the world all the support they need to access and use their employee engagement platform around the clock, five days a week. Our day shift teams operate on a variety of work patterns, with the earliest starting at 8m and the latest finishing at 11pm. This ensures that we’re always ready to support our user base when they need us.

Night shift Employee Support team

To give our global employee user base the best possible service, we have a small night shift team that operates on a schedule that starts at 10pm, with the last shift ending at 9am. It’s our job to make sure our user bases have all the support they need so they get the most from our platform, products and service by offering individual support, as well as monitoring product performance and feeding back on required improvements.

Supporting worldwide users

From the UK and Ireland to the U.S., Canada and Australia.

Live chats or calls

As a strong communicator, you’ll be dealing with users on a variety of media to give them the help they need.

Improving our services

Talking to users, gathering feedback and suggesting developments to give customers a better service.

Testing new products

You’ll help us to trial new products or features by assessing customer reactions.

Updating your knowledge

As we bring new products on line, you’ll have plenty of training sessions so you know them inside out.

Developing your career

We aim to make the world a better place to work for you, as well as for our customers. So, we’ll make sure you have all the tools you need to excel. This means you’ll have access to a range of ongoing training and development opportunities in a variety of essential skills.

As well as offering tuition in communicating in Business English, we’ll also give you the chance to continuously update your customer service skills. And, as we regularly update our existing products and develop new ones, we’ll make sure you’re up-to-date on all these development. With an established mentorship programme, as well as a supportive team around you, you’ll have all you need to develop a successful and rewarding career.

“When I started, I was attracted by the opportunity to help people, but I stayed because of the culture, the values, the mission and the dynamic and friendly environment. I’ve had the opportunity to work on projects with people with different backgrounds and knowledge levels. Thanks to the amazing team work environment I learned a lot and improved my skills."

Dimitar Kondakov

Head of Client and Employee Support, Plovdiv, Bulgaria

“The company culture and values have really helped me grow, in both my personal and professional life. Specifically, our ‘Be Human’ value has had the biggest impact on me. Viewing every client, colleague or friend as another human being with their own accomplishments, problems, issues and life stories has completely changed the way I approach other people, both at work and in my personal life."

Georgi Prisadnikov

Client Relationship Manager, Plovdiv, Bulgaria