Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Due to promotional opportunities in our team, we have an opportunity for an enthusiastic and hard-working person to be part of our global support centre in Plovdiv. In this role, you will deliver operational and technical support for our Australia-based clients.
Key Responsibilities
- Provide support to our AUS clients and their employees
- Compile accurate and well-written responses to incoming queries
- Ensure fast resolution to queries and problems
- Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices.
- Establish relationships with other Reward Gateway teams
Skills
- Fluent written and spoken English
- Forward-thinking, positive, and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- Highly organised with great attention to detail and able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Online interview with a member of the Talent Acquisition Team
- Short test to complete before the final video interview
- Online interview with the Support Team Manager and the Employee Support Supervisor
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at
rg.co/lifeatrg.
