Integration Specialist

Product Management, Sofia/Plovdiv, Full Time, лв.24,000 / year

Job Description

Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work.

As our integration capabilities and the amount of data we receive from clients have increased, so has the complexity of our implementations and the technical knowledge required to help our clients and prospects.

Because of this, we’re expanding our team to help support our clients, prospects and internal teams with integrations. We’re looking for a Support Specialist who wants to get into the details behind our integrations, how they work, why we use them and how they can benefit our clients. You’ll be a subject matter expert in the support team for incoming queries about our integrations for our clients and your colleagues around you.

Key Responsibilities

Assisting clients in setting up and troubleshooting RGs range of integrations
Supporting Sales and CSMs with documentation for clients and prospects
Work closely with the Knowledge Base team to write and update the Success Portal articles
Act as subject matter expert for integrations within the Client Support teams
Attend and participate in troubleshooting and training sessions with clients from all locales
Contribute to client retention and renewal level improvement
Prioritize and handle client enquiries efficiently
Share knowledge and experience with your team members to ensure high standards and consistency across the department
Work closely with the Engineering team to raise bugs and improvements related to integrations

Skills

Experience in previous Product/Support roles
Excellent verbal and written communication skills in English
Highly organised with great attention to detail and the ability to evaluate and prioritise customer demands
Be excited to learn new things and curious to understand how everything links together
Flexible with the ability to work independently and as part of a team
Interest in new and emerging technologies

The Interview Process

Online interview with a member of the Talent Acquisition Team
A final online Interview with the Client Integrations Team Lead

Be comfortable. Be you.

We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now

Integration Specialist

Product Management, Sofia/Plovdiv, Full Time, лв.24,000 / year

Job Description

Key Responsibilities

Skills

The Interview Process

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