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Project Implementation Specialist (US Market)

Implementation, Sofia/Plovdiv, Full Time, лв.24,600 / year

Job Description

Since 2006, we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, wellbeing, and much more.
Across the globe, over 600 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity backed, HR Tech SaaS company we’re flexible, inclusive, and keen to meet talented individuals who are passionate about positively impacting the future of work.

Your Role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to be involved in client implementation projects, be responsible for world-class onboarding to new and existing clients, and ensuring delivery on projects. You’ll get to work in a values-based culture where we focus on client centricity and innovation. Employee wellbeing and professional development are really important to us, and you’ll get to work with pretty amazing people!

Key Responsibilities

  • Managing client and stakeholder relationship 
  • Planning and delivering system training
  • Providing creative and bespoke solutions to meet clients’ individual needs
  • Consulting on the design and content for each programme
  • Defining, implementing, and delivering projects according to timeframes 
  • Testing and troubleshooting final system setups on delivery and implementation
  • Identifying and resolving issues 
  • Liaising with our internal teams including our Global Support Centre, to share best practices and improve processes


  • Experience in project support or implementation
  • Experience in a client relationship or client support role
  • Above average organisational skills and attention to detail, with the ability to plan and prioritise customer demands
  • The ability to work independently, while also collaborating with different teams within Reward Gateway.
  • A willingness to learn new skills and invest personal time and energy in your improvement and development
  • Good verbal and written English communication skills with a customer-focused approach and ability to adapt to individual client style
  • Above average computer skills and the ability to confidently computer navigate websites and online software

The interview process

  • Telephone call with a member of the Talent Acquisition Team 
  • First interview with the Implementation Team Manager (US) and Implementation Team Leader
  • Assessment Task
  • Final interview and assessment presentation with the Implementation Team Manager (US) and Client Success Team Manager

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
Apply Now

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