Job Description

Key Responsibilities

• Collect, analyse, and interpret data related to product performance, operational metrics, and analytics
• Create reports and dashboards to track key operational and product metrics and use them to identify areas for improvement
• Manage the Product Groups’ OKR dashboard, capturing data and ensuring accurate and timely reporting across teams’ OKRs monthly
• Work with Product Teams on product dashboards, ensuring consistent measures and reports are in place to help track product health and performance (via Heap, Tableau, and other tools)
• Manage the central feedback repository for qualitative and quantitative data for Product Teams
• Own and update the monthly OKR dashboard, business review reporting, and other ad-hoc or regular reporting, ensuring accurate and timely data and information are provided in the required format(s)
• Support the development of KPIs, dashboards, and reporting mechanisms to track product and ops performance (e.g., incidents, support requests).
• Document and maintain data sources and definitions to enable consistency in data gathering and reporting
• Develop and deliver other reporting required by the business stakeholders (e.g., issue reporting, weekly product development, slippage monitoring, etc.)

• Collaborate with product and ops teams to implement data-driven changes and optimize processes
• Support the implementation of new tools and technologies to improve efficiency for data gathering
• Identify areas for improving how we gather data and automate processes where possible
• Support the wider Product Ops Team with measuring the impact of new and existing processes by developing metrics, dashboards, and delivering regular reporting

• Communicate findings and recommendations to stakeholders clearly and concisely with data visualisation in either dashboards, presentations, reports, or other formats

• Assist in the management of data tools supporting product development and processes
• Ensure the necessary analytics platforms are in place to support reporting needs

Skills

• 2+ years of experience in a Data-, Insights-, or Research Analyst role that worked closely with global Product/Engineering teams
• A related completed qualification
• SAAS or related industry experience 
• Strong ability to analyse data, identify trends, and draw meaningful conclusions and recommendations
• Understanding of basic statistical concepts and data analysis techniques
• Ability to identify problems, develop solutions, and make recommendations 
• Confidently communicate findings and recommendations to technical and non-technical audiences
• Experience working collaboratively with cross-functional teams
• Good understanding of operational metrics relating to product management, e.g., incidents 
• Experience with data analysis tools and software (Heap, Tableau, Power BI) with an advanced proficiency in Excel or similar spreadsheet software
• Good project management skills with an ability to prioritise, communicate progress, and deliver results across multiple workstreams
• Comfortable presenting data and insights to senior team members and proposing and implementing new frameworks

The Interview Process

• An online interview with the Senior Talent Partner
• A final online interview with the Director of Product Operations and a Group Product Manager