Product Operations Manager

Product Management, Sofia/Plovdiv, Full Time, лв.70,000 - лв.80,000 / year

Job Description

At Reward Gateway, we’re driven by our mission to “make the world a better place to work.” Across the globe over 750 of us work together to bring this to life through our products and technology. We help our 4000+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

Due to growth and expansion, an opportunity has become available for a Product Operations Manager who will contribute to shaping our Product Operations.

We are looking for a highly experienced and passionate Product Operations Manager or Senior Product Manager to maximise the performance and impact of our product teams and to optimize efficiency by creating and owning scalable and effective practices and processes across the product development lifecycle.

Ideally, you’ve excelled in Product Operations at a SAAS company where you have experience in setting up effective product processes. As we look to grow the Product Ops function at Reward Gateway people management experience is advantageous although not essential.

Key Responsibilities

Practices & Processes

Accountable for owning the creation and ongoing improvement of practices, processes, tools, and documentation standards
Central point of contact between the Product organisation and its global stakeholders
Develop and oversee the process for product launches, coordinating internal stakeholders and reporting back key insights
Develop a best-practice and scalable discovery process: standardized qualitative and quantitative research guides, standardized product results readout decks, and more
Optimize and oversee the process for incident management, ticket/support escalations, and key product processes

Strategy & Planning

Facilitate the Product Governance process with product leadership including prioritising opportunities and plan quarterly roadmaps
Define central product metrics/KPIs and set up reporting dashboards

Tooling

Review the product tooling stack, provide training and expert guidance ensuring the team has the right tools to do the job

Additional leadership/Senior Product Ops duties

Lead the Product Operations function on a day-to-day basis and be a key counterpart to cross-functional product leadership
Identify and act on system-wide patterns creating operational challenges and then prioritize and orchestrate the work needed to solve them
Recruit, lead, and develop the team to oversee market insight, data analysis and internal communications related to products

Skills

A minimum of 4+ years of experience in product operations, operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams
Experience in Product Management in SAAS or related industries
Related qualification
Experience setting up product operations processes
Proficiency using SQL, Excel, and data tables to deliver meaningful insights
Strong project management skills
Excellent communication and collaboration skills
Proficient/Fluent English language skills (written and verbal)

The Interview Process

Online interview with the Senior Talent Partner. This will last no longer than 40 minutes
Final online interview with the Director of Product Ops and the VP of Product

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now

Product Operations Manager

Product Management, Sofia/Plovdiv, Full Time, лв.70,000 - лв.80,000 / year

Job Description

Key Responsibilities

Skills

The Interview Process

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