Job Description
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your Role in our Mission:
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your Role in our Mission:
Edenred Benefits is hiring an Enterprise Account Manager to own and grow relationships with some of our largest and most complex clients.
This role will manage a portfolio of enterprise commuter benefits clients and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring our clients feel heard, supported, and understood at the highest levels of their organizations.
While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how enterprise account management operates within the Benefits business.
Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.
This role will manage a portfolio of enterprise commuter benefits clients and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring our clients feel heard, supported, and understood at the highest levels of their organizations.
While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how enterprise account management operates within the Benefits business.
Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.
Key Responsibilities
- Own a portfolio of approximately 20 - 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale
- Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations
- Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability
- Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations
- Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development
- Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them
- Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable
- Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience
- Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams
- Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures
- Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops
- Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined
Skills
- Proven experience in account management, client success, or a similar client-facing role, supporting enterprise or larger mid-market client
- Strong executive presence with the ability to communicate clearly and confidently with senior stakeholders
- Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally
- High level of ownership and accountability for client outcomes
- Experience operating in an unstructured or evolving environment where progress requires initiative and adaptability
- Strong organizational skills with the ability to manage multiple priorities and timelines effectively
- Strong analytical and problem-solving skills with a solutions-oriented mindset
- Willingness to get into the details across client issues, internal workflows, and cross-functional initiatives when needed
- A minimum of three years of related experience required.
- Equivalent combination of education and experience will be considered.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
The Interview Process
- Telephone interview with a member of the Talent Acquisition team.
- 1st stage online interview with our US Sr. Director, Account Management
- 2nd stage online panel interview with some members of the Account Management Team
- 3rd stage online panel interview with SVP of CS, Senior Director of AM and Manager of CS
- Final stage in person interview with our US Managing Director
EEO Statement:
The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities.
