Job Description
As of May 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. They are a CAC40 company listed on the Paris Stock Exchange. Reward Gateway, together with Edenred, positions us as a global market leader in the benefit and engagement industry. The introduction of our two logos side by side is a visual representation of our combined value proposition.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
We have an amazing opportunity for a Junior Support Specialist to join our Night shift Employee Support team in our Plovdiv office. As a Junior Support Specialist, you will deliver operational and technical support for all Reward Gateway’s clients and their employees at the highest level of client service.
The working hours for this role are from 22:00 - 08:00 or 23:00 - 09:00.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
We have an amazing opportunity for a Junior Support Specialist to join our Night shift Employee Support team in our Plovdiv office. As a Junior Support Specialist, you will deliver operational and technical support for all Reward Gateway’s clients and their employees at the highest level of client service.
The working hours for this role are from 22:00 - 08:00 or 23:00 - 09:00.
Key Responsibilities
- Outstanding help and support to our clients and their employees across the globe
- A warm and friendly telephone manner
- Accurate and well-written answers to incoming queries
- Fast resolution to queries and problems
Skills
- Forward-thinking, positive and self-motivated
- The ability, to demonstrate excellent verbal and written communication skills in English
- A strong customer-focused approach
- Confident computer user including navigating websites and online software
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team
The Interview Process
- An online screening call with a member of the Talent Acquisition Team
- Employee Experience Test to complete. This will be shared 20 minutes before your final interview.
- Final Interview with a Support Team Manager and a Support Team Supervisor in Employee Support
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
