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Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for a Merchant Partnership Specialist to join our Plovdiv-based team, and the successful individual will support the smooth running of our products.
This role will provide support to our APAC region and the working hours will be from 12am to 8am BG Time.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for a Merchant Partnership Specialist to join our Plovdiv-based team, and the successful individual will support the smooth running of our products.
This role will provide support to our APAC region and the working hours will be from 12am to 8am BG Time.
Key Responsibilities
- Supporting the Retail Affiliate team with administrative tasks across AU, NZ and SG programs
- Maintaining updated records of newly launched, paused, or suspended retailers
- Auditing of Affiliate CRM ensuring email contacts are up to date, as well as ensuring retailers are live on schedule, and in-active retailers are removed (Airtable and Reward Manager)
- Supporting new retailer launches
- Collaborating with the Gift Card team and updating marketing placements of Affiliate partners in Airtable
- Pulling retailer performance and assisting with post-campaign reporting, including internal placement reporting
- Working closely with the Employee Support team to track and resolve cashback queries (eg. Zendesk Tickets and Customer Service complaints)
- Performing Affiliate network rate checks and making necessary adjustments including chasing retailers via email to confirm rates for planned activity
- Tagging retailers to correct pages on site (via Reward Manager)
- Briefing of offers and creative assets to the Content Team for AU, NZ and SG
- Keeping abreast of Affiliate Network notifications including recruitment requests
- Entering opportunities into the Affiliate Network Placement Marketplace
- Keeping records of retailer exposure by taking screenshots each week across AU, NZ, and SG
Skills
- Experience with administrative support and ensuring compliance with processes
- A team player who thrives in a global team, working across different time zones
- ability to take initiative and work autonomously in a fast-paced environment
- An excellent command of English including the ability to compile correspondence with the desired impact
- Good planning abilities with a process-driven approach to balance multiple tasks and projects simultaneously
- The ability to utilise resources effectively and efficiently to get things done whilst working to deadlines
- Openness to feedback and the ability to learn and gain insights from setbacks and translate them into actionable steps to deliver results
- Experience using Excel, Google spreadsheets/docs, and other key software e.g. Jira, etc
The Interview Process
- Video call with a member of the Talent Acquisition Team
- Interview with Retail Affiliate Director, APAC and Affiliate Partnership Manager (Retail)
- Introduction call with the Group Retail Director, APAC
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express
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