Job Description
Our mission is to make the world a better place to work and to achieve this mission we need an Insight and Analysis Manager to join our Product Operations and Success Team and take the lead on enabling our qualitative and quantitative insights at scale.
This is a new role and you’ll be passionate about establishing foundational standard process and working with senior global partners in both product and the wider organisation. We are looking for an experienced and passionate individual who can support our Product Managers in conducting research and collaborate with various other functions such as Product Design and Product Marketing.
Ideally, you've already excelled in an insight, research or data-related role at a SAAS company. Your experience should include crafting frameworks and standardising product metrics, centralising user and market insight and ensuring both qualitative research and quantitative analysis is broadly accessible and consumable.
The role will cover but is not limited to; insights analysis governance processes, data repository management, improving data-related product discovery practices, building core research skills at scale, people management experience is advantageous although not essential.
Key Responsibilities
User & Market Insight
- Centralise user and market insight, ensuring both qualitative research and quantitative analysis is broadly accessible and consumable by multiple teams
- Implement from scratch new user and market insight tools, documentation and practices that are scalable as the business moves into new countries
- Support the Country Enablement team in detailing standard process for local teams to conduct their research successfully
Insight Analysis & Reporting
- Evangelise and build a shared understanding of metrics that can be used by Product Groups/Teams
- Define new documentation standards for both user and market insights that allow asynchronous consumption and analysis by global product teams
- Streamline insights and analysis reporting methods to enable efficient and higher-quality decision-making at scale
- Develop regular structured reporting for markets to understand how products are performing in and across regions, highlighting trends to improve performance
Strategy Development
- Partner with the Product Senior Leadership Team (SLT) to define how to use market and insight data to continually evolve our product vision and strategy
- Propose standardised metrics and frameworks that are applicable and useful for Product Groups/Teams
- Define insight analysis projects that will enable the Product SLT to make higher-quality data-informed decisions on the direction of our products
- Work closely with the Data Product Group to define a data governance structure and standardised definitions for metrics and data sets
- Present methods of analysis to both technical and non-technical audiences and senior collaborators around the organisation.
Continuous Improvement
- Work alongside others in the Product Ops team to define, communicate and put new practices and processes into place across the product organisation
Skills
- Advantageous experience would be Insight & Analysis Management in SAAS or related industries
- Experience in an insight/research role in a relatable industry
- Experience working across multiple product teams and at a global scale
- 4+ years of experience in a data role, insight or research role, ideally with hands-on experience with, product analytics, business analysis, or similar roles that worked closely with Product/Engineering teams
- Applied business analyst skills - highly skilled in SQL, Excel, and data tables and excited to use these skills to deliver significant insights and recommendations to drive product improvements
- Proven experience working across multiple product teams and work streams concurrently with high fidelity and the ability to manage up effectively
- A sharp eye for detail and a strong sense of what types of data are useful for Product teams
- Ability to learn fast, understand complex domains, and develop a deep understanding of sophisticated products and their various use cases
- Strong influencing skills and ability to operate with a high sense of priority, creating clarity of roles and responsibilities in a matrix environment
- Experience with implementing operational processes and systems to ensure efficiency and scalability
- Strong project management skills with an ability to prioritise, communicate progress, and deliver results across multiple workstreams
- Excellent communication and collaboration skills, and able to work cross-functionally, with multiple product groups and at all levels of the organisation
- Comfortable presenting data and insights to senior team members and proposing and implementing new frameworks
- Proficient/Fluent English language skills (written and verbal)
The Interview Process
- Online interview with a member of the Talent Acquisition Team.
- Online interview with the Director of Product Ops and the VP of Product
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at
rg.co/lifeatrg.
