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Project Implementation Specialist AUS Market

Implementation, Sofia/Plovdiv, Full Time,

Job Description

At Reward Gateway, we’re driven by our culture, our clients, and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 700 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

An opportunity has become available for a well-organised, client-centric individual to join our global team to lead implementation projects.

This role will support our Australian clients and the required working hours are 12am to 8am. 

Key Responsibilities

  • Managing relationships with both internal and external stakeholders 
  • Providing creative solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
  • Ensuring projects are delivered in a timely manner in accordance with project timelines
  • Developing and managing a project plan that outlines the scope, timeline, and tasks associated with the project
  • Managing client expectations throughout the duration of the project; This includes weekly meetings, providing guidance and direction to all project stakeholders, monitoring progress and ensuring feedback is documented and shared, and addressing roadblocks 
  • Working with the Implementation team to identify, resolve, and provide assistance to clients with their platform onboarding


  • 1-year experience in project support, implementation, or coordination 
  • Good verbal and written English communication skills with a client-focused approach and able to adapt to individual client styles
  • Ability to multitask effectively on multiple projects 
  • Ability to plan, organise and prioritise tasks & projects
  • Confident navigating websites and learning new software
  • Good problem-solving skills with the ability to identify risks and effectively resolve problems 
  • Ability to work independently, and collaborate with different teams
  • Willingness to develop and enhance your own skills

The Interview Process

  • Video call with a member of the Talent Acquisition Team 
  • First Interview with Implementation Team Lead and Head of Client Success - SMB
  • Take home assessment
  • Final Interview with the Head of Implementation & Implementation Team Lead

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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