Head of Product Success

Product Management, London, Full Time, £80,000 - £85,000 / year

Job Description

At Reward Gateway, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

Our products include:

Smart Spending: one of the world’s most successful employee discount programmes with over $1 billion annual spend at over 1500 retail partners
Smart Pay: our streamlined, user-friendly platform which consolidates and automates payroll benefit applications
Recognition & Reward: where over 3 million moments of recognition are shared, celebrated and redeemed each year

A new opportunity has become available for a passionate leader to help us build the right systems, content and processes to ensure our clients and end users get the most out of our products. This role will work hand-in-hand with the Product development- and Support teams to build better experiences to enable our clients to be more self-sufficient. This role requires you to be comfortable working with some ambiguity and be ready to get stuck in to understand challenges and how we can make improvements.

Key Responsibilities

Leading on the sourcing and implementation of a new Learning Management System (LMS) that will host engaging content to help customers, employees (and potentially end-users) to understand the products
Working with multiple stakeholders to solve knowledge gaps
Leading all aspects of the creation of knowledge content to make ensure it is engaging and appeals to different preferences of content consumption and learning styles
Providing support and expertise for our global product offering to support teams during pitches, client renewals and upsells
Creating digital content that engages and increases product usage
Build assets to support our Client Success Managers e.g. roadshow packs, great webinar formats and slides etc.
Leading, supporting and mentoring team members who will have responsibility for the ongoing management of the LMS/Knowledge Base
Overseeing the team to develop assets and content that can be used on client programmes - with a ‘one-to-many’ approach

Skills

A good understanding of the Product lifecycle management in a SaaS environment
Experience managing, onboarding and training clients with a complex product set
Skilled in managing multiple stakeholders; projects and priorities simultaneously
Leading and mentoring a small team and support with their personal growth and development
An understanding of and experience with learning journeys

The Interview Process

A 40-minute online interview with the Senior Talent Partner
An introductory online meeting with the Director of Product Strategy and Enablement
A final, in-office interview with our COO and the Director of Product Strategy and Enablement

Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now

Head of Product Success

Product Management, London, Full Time, £80,000 - £85,000 / year

Job Description

Key Responsibilities

Skills

The Interview Process

London

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