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Implementation Specialist US Market (Night shift)

Implementation, Plovdiv, Full Time, лв.24,600 / year

Job Description

Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 600 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity-backed, HR Tech SaaS company we’re flexible, inclusive, and keen to meet individuals who are passionate about positively impacting the future of work.

Your Role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to lead client Implementation projects, be responsible for a world-class onboarding to new and existing clients and be an expert on our product set.
The implementation specialist is responsible for the set-up of client engagement platforms and the onboarding of their employees. Throughout the process, the implementation specialist manages project timelines, communicates with internal and external stakeholders and ensures all aspects of the platform are tested and set correctly in order to achieve a successful launch.

You’ll get to work in a values-based culture where we focus on client-centricity and innovation. Employee well-being and your professional development are really important to us, and you’ll get to work with pretty amazing people!

Kindly note that this role supports US-based clients and the working hours are from 16h00 to 24h00.

Key Responsibilities

  • Managing client and stakeholder relationship 
  • Planning and delivering system training
  • Providing creative and bespoke solutions to meet clients’ individual needs
  • Consulting on the design and content for each programme
  • Defining, implementing, and delivering projects according to timeframes 
  • Testing and troubleshooting final system setups on delivery and implementation
  • Identifying and resolving issues 
  • Liaising with our internal teams including our Global Support Centre, to share best practices and improve processes


  • Experience in project support or implementation
  • Experience in а face-to-face client relationship role
  • Above-average organisational skills and attention to detail, with the ability to plan and prioritise customer demands
  • The ability to work independently, while also collaborating with different teams within Reward Gateway
  • A willingness to learn new skills and invest personal time and energy in your improvement and development
  • Good verbal and written English communication skills with a customer-focused approach and ability to adapt to individual client style
  • Above average computer skills and the ability to confidently computer navigate websites and online software

The Interview Process

  • Screening telephone call with a member of the Talent Acquisition Team 
  • First interview with one of our Implementation Team Leaders and a Client Relationship Team Manager
  • Assessment Task
  • Final interview with the Head of Implementation and Head of Solutions Delivery in Implementation
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.  
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now


Floor 3
Kamenista Office Park
59 Iztochen Blvd
4000, Plovdiv

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