Job Description

• Research happens before we build, not after. We work out what problem we are solving, get the evidence, then pass it on. 
• Experiments come after research, not instead of it. Live tests validate that something works at scale.  
• We work alongside product teams to get to the right answers, and we make those answers useful. 
• What we learn gets shared, so it is there the next time someone needs it.

Key Responsibilities

• Run generative and evaluative research across our products: interviews, usability sessions, surveys and on-site feedback. 
• Take ownership of generative research across our core customer groups, in different markets. 
• Reframe incoming requests, turning “can you test this” into the real question worth answering, and match the right method to it. 
• Turn what you learn into findings people act on, and present them clearly to teams and senior stakeholders. 
• Bring research together with other insight from across the business. 
• Tag and store findings in our research repository so they stay findable, reusable and connected. 
• Help shape the operational foundations of the function, and support and mentor researchers as the team grows.

Skills

• Method: a working command of both generative and evaluative methods, and a clear sense of what each is good for. 
• Reframing: an instinct to turn solution-led requests into problem-led research questions. 
• Curiosity: comfort with ambiguity, and the kind of curiosity that keeps digging until the real answer shows up. 
• Clear writing: you can write a research plan, a discussion guide and a set of findings that people actually read, tied to a decision and free of jargon. 
• Plain communication: you can explain a method to a designer, a finding to a commercial stakeholder and a blocker to an engineer, and all three know what to do next. 
• Collaborative by default: you build relationships across teams and bring people with you from question to insight to decision. 

• B2B or B2B2C experience, especially in HR tech, employee benefits or fintech. 
• Jobs to be Done as a working framework, not just vocabulary. 
• Familiarity with research repository tools (Hey Marvin, Dovetail or similar). 
• Experience setting up or running a participant panel. 
• Comfortable working with numbers in a spreadsheet. 
• Exposure to commercial metrics an instinct to tie research to them. 
• A degree in a field that studies people (psychology, HCI, cognitive science, anthropology, social sciences) or the equivalent learned on the job.

The Interview Process

• Phone screen with a member of the Talent Acquisition team
• First-stage interview with the Head of UX Research
• Final stage task and interview with the Directors of Product, UX Research, and Design