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Job Description
We’re strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.
Your role in our Mission
You’ll be the key partner for a portfolio of current SMB (<500 employees) clients, helping them get maximum value from their programmes and driving engagement. Working closely with Client Support, Client Success, and Sales, you’ll be securing renewals, identifying upsell opportunities and driving results that make a meaningful difference for your clients, while growing your own earning potential.
Flexible, hybrid working:
Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.
What's in it for you?
💰 $130k OTE uncapped ($100k base)
Access to Elev8 high-performance programs and tailored L&D initiatives.
📚 Always learning
Professional development books, e-books, and podcasts to keep you growing.
Invest in your health, fitness, and wellness - your way.
🧠 Unmind membership
Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
🏅 Appreci8 rewards
Gain monetary recognition for doing an excellent job.
🎉 Moments That Matter
Celebrate key life milestones with bonus payments.
🛍️ Big-brand discounts
Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.
Key Responsibilities
- Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
- Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
- Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
- Identify risks and growth opportunities, building retention and upsell strategies
- Support onboarding and implementation for new clients as needed
- Represent Reward Gateway as a trusted partner and brand ambassador at industry events
- Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce
Skills
- Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
- Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
- Experience with running annual and bi-annual account reviews and building client retention plans
- Ability to analyse engagement data and translate insights into client value
- Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
- Strong verbal and written communication skills, including running client webinars and presentations
The Interview Process
- Telephone interview with our Senior Talent Acquisition Partner, APAC
- 1st stage online interview with our Head of Client Success, SMB & Mid-Market and Senior Strategic Client Relationship Manager
- Take home presentation task
- Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, SMB & MId-Market, Senior Strategic Client Manager and a Client Success Team Lead
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
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