Job Description
Since 2006, we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, wellbeing, and much more.
Across the globe, over 600 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity backed, HR Tech SaaS company we’re flexible, inclusive, and keen to meet talented individuals who are passionate about positively impacting the future of work.
Your Role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to lead client Implementation projects, deal with product setup, and onboarding new and existing clients. You’ll get to work in a values-based culture where we focus on client centricity and innovation. Employee wellbeing and professional development are really important to us, and you’ll get to work with pretty amazing people! This is a global role and you will have to work collaboratively across the whole of Reward Gateway. The core working hours for this role is flexible from 12 am to 10 am.
Key Responsibilities
- Managing relationships with the clients and relevant stakeholders on projects
- Planning and delivering system training sessions for Australian based implementations
- Providing creative and bespoke solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Consulting on design and content for each programme
- Ensuring all projects are delivered in a timely manner in accordance with project timelines and 90-day service start date T&Cs
- Supporting with administration and building of solutions linked to other projects in implementation across the Australian team
- Testing and troubleshooting final system setups on delivery and implementation/project plans for own projects and those of the wider team
- Identifying, resolving, and providing assistance for the wider Australian Implementation team troubleshooting
- Liaising with our global offices, in particular, our Global Support Center, to share best practices and improve processes through experience and innovation
Skills
- 1 year of experience in project support or project implementation
- Good verbal and written English communication skills with a client-focused approach and ability to adapt to individual client style
- Confident in navigating websites and learning new software
- Above-average problem-solving skills with the ability to plan and prioritise customer demands
- The ability to work independently, while also collaborating with different teams within Reward Gateway
- A willingness to learn new skills and invest personal time and energy in your improvement and development
The Interview Process
- Telephone call with a member of the Talent Acquisition Team
- First Interview with Implementation Team Lead and Head of Client Success - SMB
- Take home assessment
- Final Interview with the Head of Implementation & Implementation Team Lead
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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