Job Description
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role in our Mission
An opportunity has become available for a Solutions Architect to join our UK Business Unit. As a Solutions Architect you will bridge business/client requirements and the implementation of our HR enterprise solutions. With an agile approach, you'll map client needs to existing technology solutions. You will become an expert in our platform, modules and architecture, but also understand the constraints. You will guide clients to achieve value, while managing feedback loops with internal stakeholders including our local and Global Product and Engineering teams. You may be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution.
What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, podcasts
- Contributory pension Scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Flexible, Hybrid Working:
Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our IT team works from our Dean Street office two days per week.
Key Responsibilities
- Deep Product Knowledge: Gain and maintain an extensive understanding of our product suite, including its technical limitations.
- Use Case Analysis: Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
- Proposal Development: Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.
- Client Consultation: Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary.
- Technical Issue Resolution: Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams.
- Technical Liaison: Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client facing teams and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products.
- Continuous Learning: Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
- Insight Collection and Reporting: Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
- Knowledge Gap Identification: Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency.
- Feedback Loop Creation: Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly related to Product Managers, contributing to a client-centric approach in product evolution.
- Collaborative Strategy Development: Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development.
- Interdepartmental Communication: Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement.
- Create scalable templates, processes and guidelines to facilitate solution design and implementation.
Skills
- Proven experience as Solutions Architect with a good understanding of complex system integration challenges and global platform implementations
- Proven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
- HR Tech or Enterprise system experience with a technical background and direct experience in a SaaS environment coupled with a good understanding of complex system integration challenges, adaptation to use cases and product delivery
- Demonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governance
- Demonstrated impact on revenue growth and client satisfaction
- Technical Programme/Project Management and experience working with global and senior-level stakeholders
- Enjoy presenting and speaking to Clients working with our Commercial Teams
- Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need
- Experience delivering consultancy services, presales support and advice to clients
- Experience resolving complex and important escalations with senior customer executives
- Ability to work cohesively with technical and non-technical stakeholders
- Knowledge and experience of AWS and Azure Cloud Architectures
- Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiences.
The Interview Process
- An online interview with the Senior Talent Partner
- Online interview with the Head of Engineering
- In-person meeting with the CTO
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
