Job Description
Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
An opportunity has become available for a Solutions Architect to join our Global Product Operations Team. As a Solutions Architect, you’ll have the ability to bridge the gap between business/client requirements and implementation of our HR enterprise solutions.
You will have an agile mindset with experience in mapping clients' requirements to existing solutions. You will become an expert in our platform, modules and architecture and understand the constraints, guiding clients to achieve value through our existing platform and solutions. You may regularly be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution.
You will have an agile mindset with experience in mapping clients' requirements to existing solutions. You will become an expert in our platform, modules and architecture and understand the constraints, guiding clients to achieve value through our existing platform and solutions. You may regularly be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution.
Key Responsibilities
- Gain and maintain an extensive understanding of our product suite, including its technical limitations.
- Assess client needs to determine applicable use cases our platform can address.
- Recommend efficient product configurations and program implementations.
- Collaborate with the Sales and Client Success teams to develop compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.
- Offer expert mentorship to clients and prospects on the product's features, limitations, and efficient usage scenarios, providing alternative options when necessary.
- Act as a bridge between clients and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advise to clients based on the capabilities, limitations and strategies of our products.
- Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage.
- Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations.
- Establish a systematic feedback loop between client-facing teams and product teams.
- Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps.
- Serve as a key communication conduit between product engineering teams, sales, and client success departments.
- Develop scalable templates, processes and guidelines to facilitate solution design and implementation across different markets.
Skills
- Proven experience as a Solutions Architecture with a good understanding of complex system integration challenges and global platform implementations.
- Experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps.
- Demonstrated passion for leading change by creating practical, workable architectures aligned to IT principles and following appropriate governance.
- HR Tech or Enterprise system experience is advantageous.
- Technical Programme/Project Management and experience working with global and senior-level stakeholders.
- Enjoy presenting and speaking to Clients working with our Commercial Teams.
- Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need.
- Experience delivering consultancy services, presales support and advice to clients.
- Experience resolving complex and important issues with senior customer executives.
- Ability to work cohesively with technical and non-technical stakeholders.
- Knowledge and experience of AWS and Azure Cloud Architectures.
The Interview Process
- Online interview with the Senior Talent Partner.
- In-person interview with Director of Product Ops and VP of Product/Chief Product Officer
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!
We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
