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Job Description
At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 500 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.
Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need your expertise to deliver a world-class service to a portfolio of clients, helping them solve HR challenges through market-leading recognition, communications, and benefit technologies.
In return, you’ll get to work alongside great people, have unparalleled opportunities for professional growth and enjoy the many benefits we offer our employees. (https://careers.rewardgateway.com/rewards-benefits).
Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need your expertise to deliver a world-class service to a portfolio of clients, helping them solve HR challenges through market-leading recognition, communications, and benefit technologies.
In return, you’ll get to work alongside great people, have unparalleled opportunities for professional growth and enjoy the many benefits we offer our employees. (https://careers.rewardgateway.com/rewards-benefits).
Key Responsibilities
- Building relationships with a portfolio of clients where they are supported and serviced in a professional and confident manner
- Retaining client portfolio value to target through a value-led and proactive service style
- Growing revenue from clients through understanding client objectives and identifying new opportunities to add value through additional services and products
- Creating and implementing effective success strategies to improve the engagement of our clients’ employees
- Providing meaningful and insightful analytics on programme performance and giving guidance on activities to improve
- Maintaining information on the customer database platform (i.e Salesforce, ClientSuccess, etc.)
- Collaborating and communicating confidently with internal and external stakeholders
Skills
- Experience working in a client-facing role with a track record of building and maintaining strong relationships
- The ability to effectively participate in commercial discussions and understand customers’ business objectives to identify the right solutions
- A level-headed approach with excellent planning and time management skills
- Team-oriented, collaborating comfortably with different teams in the business
- Excellent verbal and written English communication skills with an ability to adapt to individual client styles
The Interview Process
- Screening interview with a member of the recruitment team
- First stage interview with two Client Relationship Team Managers
- Assessment task
- Final stage interview with the Head of Department and a Client Relationship Team Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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