Job Description
Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching connections, for good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As the business continues to grow and expand, an opportunity has been created for a Director of Client Products. In this role, you will lead our Client Experience Cluster, overseeing a team of Product Managers dedicated to enhancing our B2B platform. Your role is pivotal in shaping products that empower employers to deliver exceptional experiences to their workforce and differentiate themselves from other employers.
You will collaborate closely with cross-functional teams, including Engineering, Design, Sales, Marketing, and Client Success, to drive product innovation and ensure alignment with our business objectives. Your expertise in B2B SaaS product management will be instrumental in advancing our mission to make the world a better place to work by delivering cutting-edge solutions that meet employers' evolving needs.
Key Responsibilities
Strategic Leadership:
- Develop and execute the product vision and strategy for the Client Experience Cluster, aligning with company objectives and market needs.
- Define and manage a comprehensive product roadmap for B2B client-facing products, ensuring alignment with business goals and client requirements.
- Identify new opportunities for product innovation and expansion within the B2B SaaS space.
Team Management and Development:
- Lead, mentor, and develop a team of Product Managers within the Client Experience Cluster.
- Foster a culture of continuous learning, collaboration, and high performance.
- Hold team members accountable for their performance and professional growth.
Client-Centric Focus:
- Champion a deep understanding of client needs, challenges, and workflows.
- Ensure that product decisions are informed by user research, market analysis, and client feedback.
- Collaborate with Client Success and Sales teams to gather insights and enhance client satisfaction.
Cross-functional Collaboration:
- Work closely with Engineering and Design teams to deliver high-quality, user-centric B2B products.
- Coordinate with Marketing and Sales to develop go-to-market strategies and support product launches.
- Collaborate with other Product Directors to ensure a cohesive and integrated product offering.
Market and User Insight:
- Stay abreast of industry trends, competitive landscape, and emerging technologies in the B2B SaaS and HR tech space, specifically in the Benefits & Engagement industry.
- Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics.
- Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed.
Business Outcome Management:
- Own the economic outcomes for the Client Experience Cluster, driving revenue growth and client retention.
- Use data-driven insights to make informed decisions that positively impact key business metrics.
- Monitor product performance and implement strategies for continuous improvement.
Process Improvement:
- Establish and refine processes for product development, delivery, and measurement within the cluster.
- Implement tools and methodologies to enhance efficiency and effectiveness in product management.
Stakeholder Management:
- Manage expectations with stakeholders at all levels, transparently communicating progress, risks, and opportunities.
- Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy.
Skills
- 8+ years of experience in product management with at least 3+ years in a senior leadership role managing multiple product teams.
- Proven track record of successfully leading B2B product strategies that drive significant business outcomes.
- Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment.
- Experience in successfully launching, scaling, and managing B2B products with 4000+ clients
- Experience delivering software solutions to enterprise clients
- Strong people management skills with experience in mentoring and developing Product Managers.
- Deep expertise in market analysis, user research, and business strategy development within the B2B context.
- Ability to translate market and user insights into actionable product strategies.
- Ability to synthesise complex data into clear insights and recommendations.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
- Demonstrated ability to drive change and foster a culture of continuous improvement.
The Interview Process
- Online interview with the Senior Talent Partner.
- Online interview with the CPO and Group Director: Engineering
- Final interview with the CPO and CTO
Be comfortable. Be you.
At Reward Gateway|Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
