Job Description
Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
Our shared missions are to "Make the World a Better Place to Work" and to "Enrich Connections for Good." By joining us, you will help improve employee engagement and build stronger, more resilient organizations, ultimately enhancing people's daily lives. These guiding missions inform our every action and pave the way for a sustainable future.
We have an opportunity for an Implementation Team Leader to join our team in Plovdiv. In this role, you will lead and manage a team of Implementation Specialists to deliver world-class project management and ensure exceptional service delivery to our clients.
Please Note: This is a parental leave contract and there is a requirement to be present in the Plovdiv office at least 2-3 days per week.
Key Responsibilities
- Continually refining internal processes to deliver the most effective project implementations for clients and ensure team efficiency
- Communicating, collaborating, facilitating, and influencing across various teams and departments to form partnerships and share best practice
- Act as the point of contact for service escalations and decision-making both internally and externally
- Setting basic expectations and best practice standards
- Identifying areas for improvement
- Mentor, develop, and manage the Implementation team to be trusted technical advisors to execute implementations and provide the best onboarding experiences
- Recruiting, inducting, and leading team members
- Planning regular training sessions, end-of-quarter reviews, and team celebrations
- Planning and allocation of team resources based on availability and technical expertise
Skills
- A minimum of 3 years implementation or project management experience, of which at least 1 year as a Team Lead or Team Manager
- Proven success in leading a team in a client-facing project management environment
- Experience in training, coaching, and mentoring colleagues
- A confident communicator with the ability to encourage and empower others
- Strong problem-solving, planning, and prioritisation skills
- Ability to manage internal and external stakeholder relationships
- Professional written and verbal English communication skills
The Interview Process
- An online interview with the Talent Acquisition Partner
- Online interview with a Client Relationship Team Leader and Implementation Team Leader
- Assessment Task
- Final interview with the Head of Implementation and Implementation Team Leader
Be comfortable. Be you.
At Reward Gateway, we encourage all our employees to bring their passion, creativity, and individuality to work. We value diverse cultures, backgrounds, and experiences because we believe that diversity drives innovation. Express yourself, join our community, and help us make the world a better place to work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways' approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
