Job Description
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
An opportunity has become available for a Senior Account Manager to join our team and deliver a world-class service to a portfolio of SMB clients, helping them solve HR challenges through market-leading recognition, communications, and benefit technologies.
This role supports our US-based clients and the working hours are from 4 pm to midnight.
Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
An opportunity has become available for a Senior Account Manager to join our team and deliver a world-class service to a portfolio of SMB clients, helping them solve HR challenges through market-leading recognition, communications, and benefit technologies.
This role supports our US-based clients and the working hours are from 4 pm to midnight.
Key Responsibilities
- Consistent achievement of targets, which will be determined annually and monitored on a monthly, quarterly & annual basis
- Building relationships with a portfolio of clients where they are supported and serviced in a professional and confident manner
- Maintaining customer network to create and improve opportunities to upsell solutions
- Maintaining and growing high client satisfaction through NPS
- Retaining client portfolio value to target through a value-led and proactive service style
- Setting clear usage and adoption KPIs for your clients' platforms and ensuring that they are achieved and clients are retained
- Creating and implementing effective success strategies to improve the engagement of our client’s employees through education and a good customer experience.
- Understanding client objectives and identifying new opportunities to add value through additional services and products
- Providing meaningful and insightful analytics on program performance and giving guidance on activities to improve
- Maintaining information on the customer database platform (i.e. Salesforce, Reward Manager, etc.)
- Collaborating and communicating confidently with internal and external stakeholders
Skills
- At least 3 years of experience working in a client-facing role with a track record of building and maintaining strong relationships
- Proven experience with upselling solutions and consistently achieving monthly, quarterly, and annual targets
- Excellent verbal and written English communication skills with an ability to adapt to individual client styles
- Comfortable presenting to clients over virtual meetings
- The ability to understand customers’ business objectives and identify the right solutions
- A level-headed approach with excellent planning and time management skills
- Team-oriented, collaborating comfortably with different teams in the business
- Good commercial awareness and a proven track record of success in managing B2B2C accounts
The Interview Process
- Online interview with a member of the Talent Acquisition Team and the Manager: Account Management
- Assessment task to be shared for completion before the final stage interview
- Final interview with the US Head of Account Management and the Manager: Account Management
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
