Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As our integration capabilities and the amount of data we receive from clients have increased, so has the complexity of our implementations and the technical knowledge required to help our clients and prospects.
To manage these growing needs, we’re looking for a Client Integrations Team Lead who will oversee the Client Integrations team and support our clients, prospects, and internal teams with integrations. You’ll lead the team in becoming subject matter experts in integration queries, ensuring that our clients and colleagues receive top-tier support and solutions.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As our integration capabilities and the amount of data we receive from clients have increased, so has the complexity of our implementations and the technical knowledge required to help our clients and prospects.
To manage these growing needs, we’re looking for a Client Integrations Team Lead who will oversee the Client Integrations team and support our clients, prospects, and internal teams with integrations. You’ll lead the team in becoming subject matter experts in integration queries, ensuring that our clients and colleagues receive top-tier support and solutions.
Key Responsibilities
- Lead and manage the Integrations team, providing guidance, support, and professional development opportunities.
- Work closely with the Knowledge Base team to create and update articles, videos and FAQs.
- Drive training and onboarding initiatives for new team members, supporting team expansion and skill development.
- Provide expert support for integration-related processes, ensuring successful launches across multiple countries.
- Work closely with the Product Manager to provide feedback on key API partners like MergeDev, SAP and Workday, identifying areas for improvement and ensuring optimal integration functionality.
- Coordinate daily operations, ensuring team efficiency, adherence to policies, and alignment with company goals.
- Implement strategic plans to improve team performance, productivity, and process efficiency.
- Act as a point of escalation for client issues, working closely with senior management to provide technical guidance, address concerns, and ensure a smooth resolution process.
- Engage with clients to map out user journeys, define integration requirements, and ensure a seamless authentication and data management experience.
- Work alongside Product Managers and Engineering teams to identify and implement improvements, report bugs, and enhance integration functionalities.
- Maintain open communication with leadership, providing progress reports and identifying opportunities for further enhancements.
- Drive client retention and renewal level improvements by ensuring high-quality integration support.
- Support the Sales team by joining meetings with prospects to discuss our range of integrations and data flows, depending on their IT infrastructure and security policies.
- Troubleshoot API integrations with Postman.
- Troubleshoot SSO integrations and read XML files.
- Analyse HAR files and understand HTTP response status codes.
- Set up and troubleshoot SCIM API integrations for user provisioning.
Skills
- At least 2 years of successful and demonstrated leadership experience, with the ability to manage and motivate a team.
- Experience as an Integration Specialist or a similar role.
- Excellent verbal and written communication skills in English.
- Highly organised with exceptional attention to detail and the ability to evaluate and prioritise customer demands.
- Eagerness to learn new things and curiosity to understand how everything links together.
- Flexible with the ability to work independently and as part of a team.
- Interest in new and emerging technologies outside of RG.
The Interview Process
- Telephone call with a member of the Talent Acquisition Team
- First-round interview with the Project/Program Manager and Senior Team Member
- Final Stage interview with the Project/Program Manager and Group Product Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
