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Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives.
Due to our business expanding, we have a newly created role for a Knowledge Base Coordinator to help build content about our platform and products for our knowledge base. You'll support our technical team by helping to identify knowledge gaps and build effective content to fill them and ensure ongoing process improvements.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives.
Due to our business expanding, we have a newly created role for a Knowledge Base Coordinator to help build content about our platform and products for our knowledge base. You'll support our technical team by helping to identify knowledge gaps and build effective content to fill them and ensure ongoing process improvements.
Key Responsibilities
- Work with product and technical teams to understand process flows and write instructions on key features
- Support the team in identifying knowledge gaps and collaborate with stakeholders to create content that addresses them
- Measure and analyse content performance, making improvements to drive engagement
- Promote the knowledge base internally as the platform and product knowledge specialist
- Regularly review and optimise existing content for clarity, accuracy, and engagement
- Prepare instructional content for product releases, updates, and specific feature sets to support our teams
- Create content tailored for customer support teams and ensure alignment with technical writers to deliver exceptional customer support
- Continuously build and maintain expertise in our platform, modules, and partner products
Skills
- A minimum of 2 years experience with managing and initiating improvements to processes
- Previous experience in content development or knowledge management will be advantageous
- Familiarity with knowledge base platforms and tools such as Zendesk Guide, Intercom, HubSpot, Notion, etc. is a strong advantage
- Proactive problem-solving skills
- Fluent in English with strong written and verbal communication skills
- Experienced in capturing and maintaining knowledge-base articles (online library of information about products or related topics)
- Experience working across multiple teams
- High attention to detail, with an analytical approach to measuring the success and impact of internal communication
- Strong organisational skills and the ability to work on multiple projects simultaneously
The Interview Process
- Online interview with the Senior Talent Partner
- Final interview with the Knowledge Base Manager and a Senior Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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