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Client Relationship Manager AUS Market

Client Relationship, Plovdiv, Full Time, лв.22,200 - лв.26,000 / month

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to be responsible to:
  • Build world-class relationships by delivering reliable, credible and proactive success strategies to a varied portfolio of AUS clients.
  • Be an expert in providing solutions to HR business challenges through market-leading recognition and communications technology.
  • Protect and grow client revenue through understanding client objectives and identifying new opportunities to help drive greater engagement with their programme.

Key Responsibilities

  • Proactively service clients through regular phone and email contact
  • Build and implement effective account management strategies to maximise employee engagement across your portfolio of clients
  • Provide meaningful, relevant and insightful analytics on programme performance
  • Retain client portfolio value to a target
  • Identify opportunities to add value to client contracts through additional services and products
  • Continuously develop your own product and industry knowledge
  • Maintain customer databases (i.e Salesforce, ClientSuccess, etc.)

Skills

  • Excellent language skills in English, both written and verbal
  • Building rapport and dealing confidently with senior stakeholders
  • Superb attention to detail
  • Ability to effectively participate in commercial discussions and negotiations
  • Practical, level-headed and able to prioritise
  • Team-oriented, collaborating comfortably with different teams in the business
  • Very strong communication skills
  • Availability to work standard 8-hour night shift hours

The interview process

  • Telephone interview with a member of our Talent Acquisition  team 
  • Video interview with the Head of Client Success SMB and Tier 1 and an Implementation Team Lead
  • Assessment shared in advance for review and preparation before the final interview 
  • Video interview to present assessment task with the Head of Client Success SMB and Tier 1 and the Corporate Senior Client Success Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Apply Now

Plovdiv

Floor 3
Kamenista Office Park
59 Iztochen Blvd
4000, Plovdiv
Bulgaria

Visit our Plovdiv office

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