Job Description
Reward Gateway, owned by Edenred, is a leading digital platform for services and payments for people at work. With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for a Client Support Specialist who will deliver operational and technical support to the Reward Gateway Australia clients.
Note the working hours for this role are Monday to Friday from 00h00 to 08h00
An opportunity has become available for a Client Support Specialist who will deliver operational and technical support to the Reward Gateway Australia clients.
Note the working hours for this role are Monday to Friday from 00h00 to 08h00
Key Responsibilities
- Provide support to our Australian clients and their employees
- Manage accurate and well-written answers to incoming queries
- Fast resolution to queries and problems
- Develop product knowledge and be on top of technical updates, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices
- Create relationships with other Reward Gateway teams
Skills
- Fluent written and spoken English
- Forward-thinking, positive, and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvements
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Online interview with a member of the Talent Acquisition Team
- A short assessment test will be shared 30 minutes before the final interview to complete and present to the Team Manager/Leader
- Final online interview with the Client Support Team Manager and Client Support Team Leader
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
