Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You will contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our actions and charts a sustainable path to a better future.
An opportunity has become available for a Public Sector Implementation Specialist to lead client implementation projects, deal with product setup, and onboard new and existing clients. This is a global role, and you will have to work collaboratively across the business.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You will contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our actions and charts a sustainable path to a better future.
An opportunity has become available for a Public Sector Implementation Specialist to lead client implementation projects, deal with product setup, and onboard new and existing clients. This is a global role, and you will have to work collaboratively across the business.
Key Responsibilities
- Collaborate with the Project Manager and support the implementation configuration during the onboarding of our public sector clients
- Lead on the configuration of the standard modules during the implementation
- Maintain client relationships on projects
- Creating tailored implementation plans and Gantt charts to present at client meetings
- Plan and deliver system training
- Provide creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Ensure all product configurations are delivered by project timelines
- Test and troubleshoot final system setups on delivery and implementation for the product set-ups
- Identify and resolve all issues and provide assistance
Skills
- A minimum of 1 year of experience in a project coordination, project implementation, or client onboarding role
- Demonstrated experience in project management
- Proven experience with managing client relationships
- Highly organised, with great attention to detail, and able to evaluate and prioritise customer demands.
- Ability to work autonomously while fostering collaboration with diverse teams
- Excellent communication skills, with the ability to articulate technical concepts clearly and concisely to individuals of varying technical backgrounds.
- Demonstrated technical proficiency using Microsoft Suite and navigating websites and online software confidently, with a strong aptitude for technology
The Interview Process
- Online screening interview with the Talent Acquisition Partner
- Interview with Implementation Team Leader and Client Relationship Team Manager
- Assessment task to be shared for presentation and discussion at the final stage interview
- Final online interview with the Head of Implementation (BG) and Public Sector Project Manager
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
