Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As our integration capabilities and the amount of data we receive from clients have increased, so has the complexity of our implementations and the technical knowledge required to help our clients and prospects.
Because of this, we’re expanding our team to help support our clients, prospects and internal teams with integrations. We’re looking for an Intergration Specialist who wants to get into the details behind our integrations, how they work, why we use them and how they can benefit our clients. You’ll be a subject matter expert in the support team for incoming queries about our integrations for our clients and your colleagues around you.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As our integration capabilities and the amount of data we receive from clients have increased, so has the complexity of our implementations and the technical knowledge required to help our clients and prospects.
Because of this, we’re expanding our team to help support our clients, prospects and internal teams with integrations. We’re looking for an Intergration Specialist who wants to get into the details behind our integrations, how they work, why we use them and how they can benefit our clients. You’ll be a subject matter expert in the support team for incoming queries about our integrations for our clients and your colleagues around you.
Key Responsibilities
- Assisting clients in setting up and troubleshooting RGs range of integrations
- Supporting Sales and CSMs with documentation for clients and prospects
- Work closely with the Knowledge Base team to write and update the Success Portal articles
- Act as subject matter expert for integrations within the Client Support teams
- Attend and participate in troubleshooting and training sessions with clients from all locales
- Contribute to client retention and renewal level improvement
- Prioritize and handle client enquiries efficiently
- Share knowledge and experience with your team members to ensure high standards and consistency across the department
- Work closely with the Engineering team to raise bugs and improvements related to integrations
Skills
- Experience in previous Product/Support roles
- Excellent verbal and written communication skills in English
- Highly organised with great attention to detail and the ability to evaluate and prioritise customer demands
- Be excited to learn new things and curious to understand how everything links together
- Flexible with the ability to work independently and as part of a team
- Interest in new and emerging technologies
The Interview Process
- Online interview with a member of the Talent Acquisition Team
- A final online Interview with the Client Integrations Team Lead
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
