Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future
An opportunity has become available for a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Key Responsibilities
- Planning, managing, and delivering the technical implementation of payroll products, ensuring set-ups are timely and to a standard of service that exceeds the client’s expectations
- Work with cross-functional teams
- Partner with the Service and Implementation teams to understand the technical details of each implementation
- Work with the Client to determine the most appropriate implementation and launch plan
- Identifying and addressing technical challenges with the relevant teams
- Acting as client champion during the implementation process
- Be a subject matter expert on Reward Gateway’s product sets and solutions, including current and future functionalities
- Managing stakeholder relationships internally and externally
- Identify opportunities for product improvements, features, and functionality
- Briefing the Client Support, Employee Support, and Client Success teams as needed post-implementation, ensuring that they are aware of how the platform works
- Plan and deliver system training
- Tests and troubleshoot all final system setups
Skills
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Video call with a member of the Talent Acquisition Team
- Assessment task to complete at home
- Video interview with the Implementation Team Leader and the Team Manager
- Final stage interview with the Team Manager and Director Of Implementation
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
