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Implementation Specialist

Implementation, London, Full Time

Job Description

At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to lead client Implementation projects, deal with product set up and onboarding to new and existing clients. This is a global role and you will have to work collaboratively across the whole of Reward Gateway.

Key Responsibilities

  • Creating tailored implementation plans & Gantt charts to present at client meetings, sales pitches during the implementation process
  • Managing, project planning and delivering the implementation of new Client programmes, ensuring projects are on time and to a standard of service that exceeds the client’s expectations
  • Acting as Client champion in Reward Gateway during the implementation process and building strong relationships with internal and external stakeholders 
  • Plan and deliver system trainings
  • Provide creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
  • Test and troubleshoot final system setups on delivery and implementation/project plans for your projects
  • Partner with the Sales and Service team to support them to understand the technical details in each implementation project
  • Briefing the Client Support, design and product teams as needed pre and post-implementation, ensuring feedback is given in line with our values
  • Ensuring customer database (Salesforce) is accurate and up to date
  • Demonstrating excellent technical knowledge of our product and its capabilities


  • Proven successful client-facing and project management experience in a fast-paced environment
  • Excellent presentation skills, with exposure to sales processes
  • Flexible with the ability to work independently and as part of a team
  • Strong interpersonal, written and verbal communication skills
  • Superb organisational skills and attention to detail
  • Practical, level headed and the ability to prioritise, with strong planning skills
  • Able to react and respond quickly and effectively
  • Adept at building rapport and dealing confidently with senior stakeholders and great at building internal and external relationships

The interview process

  • Telephone interview with someone from our Talent Acquisition Team 
  • 1st Stage Video Interview with the Head of Implementation and a Technical Implementation Specialist
  • 2nd Stage Video Interview and Assessment Task with the Head of Implementation & Group Support and Implementation Director
Apply Now


265 Tottenham Court Road

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