Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Due to growth and expansion, new roles have been created for a Client Success Support Specialist to join our Client Success team. You will support the Client Success teams with a wide range of administrative tasks and assist with reporting and providing analysis of reports to clients. There are opportunities available in the Enterprise, Mid-Market, and SMB portfolios.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Due to growth and expansion, new roles have been created for a Client Success Support Specialist to join our Client Success team. You will support the Client Success teams with a wide range of administrative tasks and assist with reporting and providing analysis of reports to clients. There are opportunities available in the Enterprise, Mid-Market, and SMB portfolios.
Key Responsibilities
- Collect data from various sources and use this to support the Client Success Managers with the creation of presentation content ahead of client meetings
- Working alongside the Client Success Managers to update and maintain client programmes to support ongoing initiatives
- Liaise with internal teams to raise issues, create product and design tickets, and support with timely responses and resolutions
- Ability to source benchmarking data as and when necessary/ requested
- Monitor and track progress or escalation of Zendesk tickets that require further attention
- Monitor product updates including summarising action points and informing the teams
- Implementation of client due diligence questionnaires where applicable
- Dispatch of roadshow materials
- EAP reporting
- Providing support on client implementations and any ad-hoc projects as assigned
Skills
- At least 12 months experience in a client support or client-facing role
- An excellent level of written and verbal English
- Strong communication skills with the ability to build internal relationships
- A proven approach of being proactive and adaptable to a changing environment
- Ability to multitask and be well-organised
- Outstanding attention to detail
- Ability to source and extract data to identify trends and compile reports or presentations
The Interview Process
- 30-minute video call with a member of our Talent Acquisition Team
- First Interview with two of our Client Relationship Team Managers
- Final Interview with a panel of UK- and BG-based Client Success Managers
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
