Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll contribute to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for a Merchant Partnership Specialist to join our Plovdiv-based team and provide support to our APAC region.
Please note: The working hours for this role are from 7am to 15pm.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll contribute to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
An opportunity has become available for a Merchant Partnership Specialist to join our Plovdiv-based team and provide support to our APAC region.
Please note: The working hours for this role are from 7am to 15pm.
Key Responsibilities
- Maintaining the catalogue of partners in our internal system and ensuring information is correct and up to date
- Supporting new retailer launches via internal processes including testing
- Collaborating with the Affiliate team and updating marketing placements of Gift Card partners in Airtable
- Maintaining departmental CRM (in SalesForce & Airtable), database applications and documentation
- Supporting in the reporting of brand performance regularly and post special campaigns
- Maintaining and updating GC marketing collateral
- Ensuring compliance to all security and data protection protocols
- Working closely with the Employee Support team to track and report unusual trends in customer inquiries
- Communicating and updating internal teams, retailers, and suppliers to support in completing tasks, resolving issues, and helping achieve our team OKR's
- Supporting with projects and tasks as required
- Supporting the Global Voucher Operations team with retailer or supplier issues following internal processes
Skills
- A team player who thrives in a global team, working across different time zones
- An excellent command of English including the ability to compile correspondence with the desired impact
- Good planning abilities with a process-driven approach to balance multiple tasks and projects simultaneously
- The ability to utilise resources effectively and efficiently to get things done whilst working to deadlines
- Openness to feedback and the ability to learn and gain insights from setbacks and translate them into actionable steps to deliver results
- Willingness to learn and eager to take on the challenge of unfamiliar tasks.
- A basic understanding of Excel, Google spreadsheets/docs, and other key software e.g. Netsuite, Salesforce, Jira, etc
The Interview Process
- Video call with a member of the Talent Acquisition Team
- Final stage interview with the APAC Partnership & Merchant Specialist and Head of Retail Operations & Special Projects.
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
