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Retail Operations Specialist

Retail, Plovdiv, Full Time, лв.24,500 / year

Job Description

As of May 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. They are a CAC40 company listed on the Paris Stock Exchange. Reward Gateway, together with Edenred, positions us as a global market leader in the benefit and engagement industry. The introduction of our two logos side by side is a visual representation of our combined value proposition.

With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. 

We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.

Your Role in our Mission:
An opportunity has become available for a Retail Operations Specialist to join our Plovdiv-based team, and the successful individual will support with the smooth running of our products. 

Key Responsibilities

  • Monitoring and checking for any failed transactions, voucher ordering, batch card sending, balance transfers and delivery processes, as well as resolving any issues relating directly to these processes
  • Supporting on new retailer launches and fulfilling bulk orders requests
  • Processing cashback reconciliations, updating Netsuite, and performing spot checks with key voucher partners
  • Maintaining departmental CRM (in SalesForce & Airtable), database applications and documentation
  • Ensuring compliance to all security and data protection protocols
  • Working closely with the Employee Support team to track and report unusual trends in customer inquiries 
  • Communicating and updating internal teams, retailers and suppliers to support in completing tasks, resolving issues, and help achieve our team OKR's. 
  • Supporting the Senior Retail Operations Specialist on special projects and tasks that are outside of day-to-day job responsibilities to help push the boundaries. Such as developing and expanding our global R&R and SmartSpending™ products in new locales, bespoke R&R and SmartSpending™ options for clients and other miscellaneous client requests. 


  • A team player who thrives in a global team, working across different time zones
  • An excellent command of English including the ability to compile correspondence with the desired impact
  • Good planning abilities with a process driven approach to balance multiple tasks and project simultaneously 
  • The ability to utilise resources effectively and efficiently to get things done whilst working to deadlines
  • Openness to feedback and the ability to learn from mistakes and gain insights from mistakes to translating these ideas into actionable steps to consistently deliver results
  • Willingness to learn and eager to take on the challenge of unfamiliar tasks.
  • A basic understanding of Excel,Google spreadsheets/docs and other key software used within RG e.g. Netsuite, Salesforce, Jira etc

The Interview Process

  • Video call with a member of the Talent Acquisition Team 
  • First stage interview with the Retail Operations Manager and Senior Retail Operations Specialist 
  • Final stage interview with the Head of Retail Operations and the Retail Operations Manager 
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER. 
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Apply Now


Floor 3
Kamenista Office Park
59 Iztochen Blvd
4000, Plovdiv

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