Job Description
In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your Role in Our Mission:
To achieve our mission we are seeking an experienced Solutions Architect to join our Global Product Operations Team. As a Solutions Architect, you’ll have the ability to bridge the gap between business/client requirements and implementation of our HR enterprise solutions. You will have an agile mindset with experience of mapping clients requirements to existing solutions. You will be the expert in our platform, modules and architecture and understand the constraints, guiding clients to achieve value through our existing platform and solutions. You may regularly be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution.
What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Unlimited professional development books, E-books, podcasts
- Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Key Responsibilities
- Gain and maintain an extensive understanding of our product suite, including its technical limitations
- Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
- Collaborate with our Sales and Client Success teams to build compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
- Offer expert advice to clients and prospects on the product's functionalities, limitations, and best use scenarios, including alternative solutions where necessary
- Act as a bridge between clients and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products
- Proactively stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice
- Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and improvements
- Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency
- Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly relayed to Product Managers, contributing to a client-centric approach in product evolution
- Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development
- Serve as a key communication conduit between product engineering teams, sales, and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement
- Build scalable templates, processes and best practices to facilitate solution design and implementation across different markets
Skills
- Technical background (e.g. Engineering, Computer Science or equivalent), with a good understanding of sophisticated system integration challenges and adaptation to use cases
- HR Tech or Enterprise system experience
- Proven Project Management skills with experience working with global and senior level stakeholders
- Excellent communication skills - proficient in English language with confident presenting skills
- Demonstrated analytical and problem solving skills to understand client problems and identify standard use cases that our product supports and at the same time, satisfy the client's need
- Proven experience delivering consultancy services, pre-sales support and advice to clients
- Aptitude to work cohesively with technical and non-technical stakeholders
The Interview Process
- Telephone call with a member of the Talent Acquisition Team
- Online interview with our Director of Product Operations
- In-person interview with Director of Product Operations and VP of Product/Chief Product Officer
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at
rg.co/lifeatrg.
