At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 400 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.
Your Role in Our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to lead client Implementation projects, deal with product set up and onboarding to new and existing clients.
This is a global role and you will have to work collaboratively across the whole of Reward Gateway.
Manage the relationship with the client and all stakeholders relating to your own projects.
Maintain client relationships on projects you are shadowing on.
Plan and deliver system training sessions for Australian based implementations.
Provide creative and bespoke solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract.
Consult on design and content for each programme you are involved in.
Ensure that all projects are delivered on a timely manner in accordance with project timelines and 90 day service start date T&Cs.
Support in administration and build of solutions linked to other projects in implementation across the Australian team.
Test and troubleshoot final system setups on delivery and implementation/project plans for own projects and those of wider team.
Identify and resolve all issues and provide assistance for wider Australian Implementation team troubleshooting.
Liaise with our global offices, in particular our Global Support Centre, to share best practice and improve processes through experience and innovation.
Forward thinking, positive and self-motivated.
A problem solver, ready to tackle client queries and Reward Manager quirks.
A team player, keen to be part of a critical thinking team driving for customer satisfaction.
The ability to demonstrate excellent verbal and written communication skills in English.
Confident computer user including navigating websites and online software.
You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands.
Excited to learn new things and willing to invest personal time and energy in improvement.
The interview process
Recruiter phone screen
First Interview with Implementation Specialist and Client Relationship Team Manager
Take home assessment
Final Interview with the Implementation Team Lead & Client Success Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.