Job Description
At Reward Gateway, we’re driven by our mission to “make the world a better place to work.” Across the globe over 750 of us work together to bring this to life through our products and technology. We help our 4000+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
Due to our growth and an increase in work demand, we have an opportunity available for a Junior Support Specialist to join our Night shift Support team in our Plovdiv office. As a Junior Support Specialist, you will deliver operational and technical support for all Reward Gateway’s clients and their employees at the highest level of client service.
The working hours for this role are from 17:00 to 01:00 and from18:00 to 02:00.
Due to our growth and an increase in work demand, we have an opportunity available for a Junior Support Specialist to join our Night shift Support team in our Plovdiv office. As a Junior Support Specialist, you will deliver operational and technical support for all Reward Gateway’s clients and their employees at the highest level of client service.
The working hours for this role are from 17:00 to 01:00 and from18:00 to 02:00.
Key Responsibilities
- Outstanding help and support to our US clients and their employees across the globe
- Accurate and well-written answers to incoming queries
- Fast resolution to queries and problems via email, chat and video calls
- Train clients on the software and its capabilities
- Develop product knowledge and be on top of technical, and industry changes, social media developments, HR trends, current legislation, and employee engagement best practices
Skills
- Forward-thinking, positive and self-motivated
- The ability, to demonstrate excellent verbal and written communication skills in English
- A strong customer-focused approach
- Confident computer user including navigating websites and online software
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team
The Interview Process
- An online screening call with a member of the Talent Acquisition Team
- Employee Experience Test to complete. This will be shared 20 minutes before your final interview.
- Final Interview with a Support Team Manager and a Support Team Supervisor in Support
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
