Job Description
At Reward Gateway, we’re driven by our mission to “make the world a better place to work.” Across the globe over 700 of us work together to bring this to life through our products and technology. We help our 4000+ clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
An exciting opportunity has become available within the Flex Support team for a Service Delivery Specialist to assist clients with operational and technical support.
You will have to work with different teams to ensure that flex projects and flex clients are supported at the highest level of client service.
An exciting opportunity has become available within the Flex Support team for a Service Delivery Specialist to assist clients with operational and technical support.
You will have to work with different teams to ensure that flex projects and flex clients are supported at the highest level of client service.
Key Responsibilities
- Own the post-launch flex administration tasks
- Be responsible for third-party processes
- Timely resolution to flex queries and problems
- Document flex administration and change request processes
- Partner with lead Implementation Specialist during the implementation of the flex client projects
- Attend meetings with flex clients, including helping the Implementation Specialist with some tasks
- Partner with the Product team during and after the launch of a flex client - give and gather product feedback
- Own the renewal window administration for flex clients
- Brief the Client Support and Employee Support teams making sure they are aware of how the platform works
- Work closely with Product and Engineering on bespoke client reporting
Skills
- At least 1 year of experience in a client support or in a role managing and building client relationships
- Highly organised with the ability to prioritise multiple tasks and projects
- Attention to detail
- Critical thinking skills including the ability to analyse and problem solve
- Excellent English verbal and written skills
- A self-motivated and positive approach with a commercial outlook
The Interview Process
- Video call with the Recruiter
- Employee Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
- Final stage video interview with the Service Delivery Team Leader and a member of the Implementation team
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
