Job Description
Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the first to achieve “Unicorn” status within the HR Tech sector and are keen to meet individuals who are passionate about positively impacting the future of work.
Your role in our Mission
Our mission is to make the world a better place to work and to achieve this mission we need you to wow our customers by taking the flexible benefits implementation process to a whole new level. Acting as a subject matter expert whilst developing new and innovative ways of bringing our clients’ programmes to life and exciting every single one of their employees.
Flexible, Hybrid Working
The office is for you to use as much as you like, as a minimum our UK Implementation team works from our Tottenham Court Road office at least 2-3 days per week.
Key Responsibilities
- Conduct detailed consultative discovery. Alongside the flexible benefits subject matter expert; gather the technical requirements from a prospect to ensure the engineering and implementation teams understand the scope of works required and can provide timeframes for key project deliverables and can deliver a project delivery plan
- Work with the Sales, Client Success, Engineering, Security and Implementation teams to develop a proposed solution, ensuring that all proposed solutions matches the design and delivery capabilities of the technology
- Be the subject matter expert on Reward Gateway product sets and solutions, including current and future functionality, supporting both Reward Gateway employees and clients
- Work with the subject matter expert for Flexible Benefits, supporting in consultation on standard methodology benefits structures to internal and external partners
- Find opportunities for product improvements, features and functionality
- Utilise your understanding of Reward Strategies and benefits structures to support internal and external partners in solution design and work with the subject matter expert on developing your knowledge further in this area
- Project and partner management of the entire end to end flexible benefits implementation process from sales to launch with the support of the Flexible Benefits subject matter expert
- Ongoing implementation support after launch for outstanding Client programmes
- Training and seamless transition of programme to Client Success Manager & Client Support Teams
- Managing, project planning and delivering the implementation of new Client programmes
- Collaborating closely with Project Team and any benefit design subject matter experts for special projects
- Anticipating and handling Client enquiries efficiently
Skills
- Experience of implementing SaaS programmes
- Willingness to learn about benefit design and working with the flexible benefits subject matter experts to achieve this
- Proven successful client-facing and project management experience
- Strong interpersonal, written and verbal communication skills
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- A whizz with sophisticated and high volume data
The Interview Process
- Telephone call with a member of the Talent Acquisition Team
- Video Interview with our Head of Implementation & our Director of Solutions Delivery
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
