Job Description

• Build World-Class relationships by delivering reliable, credible, and proactive success strategies to a varied portfolio of US clients
• Be a specialist in providing solutions to HR’s business challenges through market-leading recognition and communications technology
• Protect and grow client revenue through understanding client objectives and identifying new opportunities to help drive greater engagement with their program

Key Responsibilities

• Manage a portfolio of around 30 clients
• Proactively build and maintain a strategic partnership with your clients and contacts, understanding their people and business goals
• Identify areas where our solutions will help your clients to achieve their goals
• Provide access to our thought leadership resources; sharing content, finding opportunities to introduce clients to RG colleagues, inviting clients to our events
• Adopt effective and value drive account management strategies to maximize employee engagement across your portfolio of clients
• Provide meaningful, relevant, and insightful analysis of program performance and demonstrate how this is aligned to your clients' goals and understanding where the opportunities for improvement are
• Retain client portfolio value through renewal and find opportunities to increase annual contract value through additional services and solutions
• Build solid relationships with internal team members to offer expertise and solutions  to clients
• Continuously develop your product and industry knowledge to become a specialist in the Employee Engagement space
• Maintain customer databases (Salesforce lightning, etc.)

Skills

• Must have experience in a face-to-face client relationship role
• Experience in managing client accounts in a B2B environment
• Build rapport with clients at all levels by understanding their goals, objectives, and agenda
• Superb attention to detail
• Ability to effectively lead and participate in commercial discussions and negotiations
• Excellent communicator with the ability to adapt to individual client style
• Practical, level-headed, and able to prioritize - understanding when to get involved and when to step back
• Comfortable collaborating with different teams within Reward Gateway and stakeholders

The Interview Process

• Telephone interview with a member of our Talent Acquisition Team
• Video interview with the Head of Client Success and a member of the CSM team
• Take home assessment
• Final interview and presentation assessment with the Client Success Team Manager and Sales Development Director