Job Description

Key Responsibilities

• Managing a portfolio of corporate-level clients, where you will develop and maintain a strategic partnership. You will understand their people and business goals and provide support with our solutions that will help them to achieve their internal engagement goals
• Improve the success of the programme usage, functionality and strategy
• Seeing opportunities to upsell additional solutions to your clients, and collaborating with the appropriate colleagues to develop and secure those opportunities
• Retaining 95% of your clients' revenue by developing strategies to avoid risks and renewing the contract well in advance of your client’s renewal
• Planning and implementing an Engagement Strategy including communications plans to improve employee engagement, usage and uptake of all products the client has
• Build world-class relationships that truly delight our customers and create valued and positive partnerships with multiple stakeholders within each account
• Provide advice, access to thought leadership, inviting them to relevant RG events or facilitating help and support in challenges they may face.
• Being adept at consulting on our products and how they affect employee engagement
• Anticipating and handling client enquiries efficiently
• Keeping your product knowledge up-to-date and staying on top of tech news, industry changes, social media developments, HR and engagement trends, employee engagement methodologies and current legislation
• Analysing engagement data and reviewing this with your clients to demonstrate the value of the programme and how it is aligned with their goals. Work with your clients to develop and implement strategies to improve these results further
• Developing creative and tailored strategies to engage employees.
• Ensuring our customer systems (Salesforce) are always accurate and up to date
• Travelling to meet clients and attending client events and roadshows when required
• Delivering promises on time, on budget and to a standard of service that exceeds client’s expectations
• Collaborating with the Client Support and Employee Support teams for administrative tasks
• Contributing to the thought leadership of Reward Gateway both globally and locally by sharing examples for case studies and other collateral

Skills

• Shown success in an account management/client relationship role, in a B2B environment
• Previous experience presenting and/or pitching, to ensure you are confident addressing groups of employees on the use of the programme
• Good negotiation skills
• Excellent communicator with the ability to develop strong internal and external relationship
• Ability to develop a communications strategy including some copywriting

The Interview Process

• Telephone call with a member of the Talent Acquisition Team
• First virtual interview with the Corporate Senior Client Success Manager and Head of Sales SMB - Australia
• Final virtual interview and task assessment with the Corporate Senior Client Success Manager and Head of Client Success - Enterprise and Corporate