Job Description
In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
Your Role:
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’, you’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
Your Role:
Our mission is to make the world a better place to work and to achieve this mission we need your skills to support Enterprise client implementation projects, take care of product set-ups and client onboarding. In return, you’ll get to work alongside phenomenal people across our various global offices, have unparalleled opportunities for professional growth and enjoy the many benefits we offer our employees. (https://careers.rewardgateway.com/rewards-benefits)
Key Responsibilities
- Working closely with our Solutions Consultants and Sales Consultants on the implementation of our Enterprise clients
- Collaborating with the Solutions Consultants, providing technical guidance
- Scoping out our Enterprise client projects and writing process documentation when required
- Leading on the implementations for our Enterprise clients
- Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
- Creating pitch hubs for our prospect Enterprise clients upon request
- Managing, project planning and delivering the implementation of Enterprise client programmes
- Ensuring all projects are delivered timeously in accordance with project timelines and 90 day service start date T&Cs
- Acting as a Client Champion during the implementation process
- Maintaining client relationships during projects
- Planning and delivering system training
- Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Testing and troubleshooting final system setups on delivery and implementation/project plans for projects
Internal:
- Working closely with our Solutions Consultants and Sales Consultants on the implementation of our Enterprise clients
- Collaborating with the Solutions Consultants, providing technical guidance
- Scoping out our Enterprise client projects and writing process documentation when required
- Leading on the implementations for our Enterprise clients
- Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
- Creating pitch hubs for our prospect Enterprise clients upon request
- Managing, project planning and delivering the implementation of Enterprise client programmes
- Ensuring all projects are delivered timeously in accordance with project timelines and 90 day service start date T&Cs
- Acting as a Client Champion during the implementation process
- Maintaining client relationships during projects
- Planning and delivering system training
- Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Testing and troubleshooting final system setups on delivery and implementation/project plans for projects
Skills
- Proven successful client-facing and/or project management experience (1 to 2 years)
- Excellent communication and presentation skills
- A level-headed approach with the ability to plan and prioritise with good time management skills
- Adept at building rapport and dealing confidently with stakeholders and great at building internal and external relationships
- The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
- A willingness to invest time and energy into learning new things and developing your skills
The Interview Process
- Video call interview with a member of the Talent Acquisition Team
- First stage video interview with the Enterprise Implementation Team Manager and Head of Implementation (BG)
- Assessment task
- Final stage video interview with the Enterprise Implementation Team Manager and Sales Consultant
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
