Job Description
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future.
Your Role:
As a Merchant Operations Specialist, you will support the smooth running of the global merchant operations across the global discounts, reward and SELECT platforms for AUKUS zone and global supplier and content management for all ER BU's.
You will do this by delivering BAU tasks across the Global or Local Merchant Operations team's and communicating across internal teams - and also with external merchants and suppliers. You will ensure a world class operations service is maintained.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future.
Your Role:
As a Merchant Operations Specialist, you will support the smooth running of the global merchant operations across the global discounts, reward and SELECT platforms for AUKUS zone and global supplier and content management for all ER BU's.
You will do this by delivering BAU tasks across the Global or Local Merchant Operations team's and communicating across internal teams - and also with external merchants and suppliers. You will ensure a world class operations service is maintained.
Key Responsibilities
- Deliver team BAU tasks and SLA's, ensuring accuracy and business standards across our Discounts, Rewards, and SELECT platforms.
- Update and maintain departmental CRM and documents
- Resolve global merchant queries, incidents and reconciliation
- Communicate effectively with internal teams and external suppliers.
- Support the team Managers, Leads and Senior Merchant Operations Specialist on special projects and tasks that are outside of BAU day-to-day job responsibilities to help achieve team annual KPI's and quarterly OKR's
Skills
- Strong organisational skills and attention to detail
- Excellent communication and teamwork abilities.
- Ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Open to learning and adapting to new challenges.
- Basic knowledge of Excel, Google Suite, and operational systems.
- Process-driven and eager to contribute to team success.
- Positive attitude and willingness to take ownership of tasks.
- Problem-solving mindset and ability to escalate issues appropriately
The Interview Process
- Video call with a member of the Talent Acquisition Team
- First Interview with Senior Merchant Operations Specialists
- Final stage interview with Merchant Operations Manager and the Global Merchant Content Director
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
