Job Description
At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
An opportunity has become available for a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work.
An opportunity has become available for a well-organised and confident team player to join the Service Delivery Team as an Implementation Specialist.
Key Responsibilities
- Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
- Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
- Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
- Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
- Identifying and addressing technical challenges to the relevant teams
- Managing stakeholder relationships internally and externally
- Find opportunities for product, features and functionality improvements
- Possess high level of technical knowledge of our product and its capabilities
- With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
- Anticipating and handling Client enquiries efficiently
- Plan and deliver system training to clients, support with the training delivery of new employees as needed.
- Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.
Skills
- At least one year of experience supporting clients or working on projects
- A keen interest in project implementation
- Ability to work with high volumes of data
- Superb interpersonal skills and attention to detail
- The ability to react and respond quickly and effectively
- Proficient English written skills
- Flexible with the ability to work independently and as part of a team
The Interview Process
- Video call with a member of the Talent Acquisition Team
- Assessment task to complete at home
- Final stage interview with the Implementation Team Leader and the Team Manager
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
