Job Description
At Reward Gateway, we’re driven by our culture, our clients, and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 500 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.
Your role in our Mission
‘Own It’ is one of our Core Values and in this role you will own the success of your clients’ Flexible Benefits programmes and be their trusted partner. The main objectives of this role are to:
Your role in our Mission
‘Own It’ is one of our Core Values and in this role you will own the success of your clients’ Flexible Benefits programmes and be their trusted partner. The main objectives of this role are to:
- Create and maintain a valued partnership
- Deliver lifecycle projects smoothly and on time
- Use effective communication
- Drive usage on the site
Key Responsibilities
- Understanding your clients’ objectives and the challenges they want to overcome; advising them of the best route to success along the way.
- Managing the lifecycle of your clients' Flexible Benefits programmes and organising the main milestones, e.g. launch, post-launch, and enrollment window whilst being an escalation point of contact during delivery.
- Fusing your expertise of Reward Gateway’s flexible benefits technology with your clients’ requirements, ensuring the best outcome for all parties.
- Working alongside key internal and external customers during project delivery, ensuring communication with the client is clear, understood, and documented.
- Focusing on the usage of your Clients’ platforms, you will take your clients through usage reports using that data to formulate plans for further usage optimisation.
- Speaking confidently around trends and legislation and sharing documentation with your clients in a digestible and an easy to understand manner.
- Assisting with communication copy to increase accessibility and usage of benefits.
- Assisting in troubleshooting any issues or reporting queries with the Flexible Benefits Client Support Team.
- Owning business as usual (BAU) queries from your clients and pulling in technical expertise when required.
- Joining in and helping to manage partner calls and relationships.
- Attending Flexible Benefit roadshows if needed and confidently talk through our product.
Skills
- Previous Account Management (or similar) experience within the Flexible Benefits space together with a high level of understanding of the benefits market.
- Strong project management skills and an ability to manage multiple Flexible Benefit programs at any one time.
- Passion to understand the product and technical aspects of a solution
- Solution focussed with high self-management and prioritisation skills
- Positive relationship-building skills both internally with colleagues from different departments, as well as clients.
The Interview Process
- Telephone interview with a member of our Talent Acquisition team.
- 1st stage interview with our Head of Enterprise Flexible Benefits Client Success and our Director of Enterprise Sales.
- Take home assessment task.
- Final stage interview with our Head of Enterprise Flexible Benefits Client Success and Head of Solutions Delivery.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
