Job Description
Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
Your Role in our Mission:
An opportunity has become available for a Client Relationships Manager, who will take responsibility developing and building strategic relationships with our clients.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
Your Role in our Mission:
An opportunity has become available for a Client Relationships Manager, who will take responsibility developing and building strategic relationships with our clients.
Key Responsibilities
- Developing strategic partnerships with key stakeholders within a portfolio of approximately 75 clients by understanding their people and business goals and offering effective solutions that will help them to achieve those goals.
- Building strong client relationships through regular meetings, calls and event attendance, and adding further value by providing credible advice and expertise around our products and their development, case studies, industry knowledge & access to HR thought leadership.
- Plannning and implementing employee communication strategies to maximise tangible engagement results.
- Analysing usage data and presenting this in an insightful way that demonstrates the value of the programme and its alignment to their goals.
- Identifying opportunities and managing a pipeline of upsell solutions, and collaborating with product specialists where necessary to develop and win those opportunities.
- Building a detailed view of the risks within your portfolio and implementing recovery plans to mitigate those risks to renew contracts well in advance of the contract end date.
- Anticipating and handling client enquiries efficiently and working closely with other departments to resolve issues in a professional and timely manner.
- Ensuring our customer systems (Salesforce and Client Success) are always accurate and up to date.
- Encouraging Client feedback and keeping a high NPS score.
Skills
- Must have experience in a client relationship role where you have crafted and delivered strategic client account objectives
- Experience with working to upsell and renewal targets
- An ability to build rapport with clients at all levels by understanding their goals, objectives and agenda
- Excellent client presentation skills and experience of managing relationships with senior stakeholders.
- Ability to effectively lead and participate in commercial discussions and negotiations.
- Enthusiastic about working with clients, the Reward Gateway solutions and our mission.
- Ability to seek out knowledge and be driven by curiosity
The Interview Process
- Online interview with a member of the Talent Acquisition Team
- 1st stage interview with Head of SMB and Client Success Team Manager
- Assessment
- Final Interview with Head of SMB and Client Success Team Manager
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
