Job Description
Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
We’re expanding our team to help support our clients, prospects, and internal teams with integration. We’re looking for a Specialist who wants to get into the details behind our integrations; how they work, why we use them, and how they benefit our clients. You’ll be a subject matter expert for incoming queries about integrations for our clients and your colleagues.
We’re expanding our team to help support our clients, prospects, and internal teams with integration. We’re looking for a Specialist who wants to get into the details behind our integrations; how they work, why we use them, and how they benefit our clients. You’ll be a subject matter expert for incoming queries about integrations for our clients and your colleagues.
Key Responsibilities
- Assist with setting up and troubleshooting our range of integrations
- Support Sales and Client Success Managers with documentation for clients and prospects
- Collaborate with the Knowledge Base team to develop and maintain up-to-date Success Portal articles
- Prioritize and handle enquiries efficiently
- Share knowledge and experience with colleagues to ensure high standards and consistency
- Work closely with the Engineering team to raise bugs and improvements related to integrations
- Act as Tier 2 support, handling integrations-related issues escalated from Tier 1 across business units
- Identify recurring issues and contribute to continuous improvement initiatives
Skills
- 2+ years of work experience in a technical support environment with at least 12 months of experience with third-party integrations
- API and authentication protocols knowledge
- Data mapping and transformation
- Excellent verbal and written communication skills in English
- Highly organised with great attention to detail and the ability to evaluate and prioritise customer demands
- Be excited to learn new things and curious to understand how everything links together
- Flexible with the ability to work independently and as part of a team
- Interest in new and emerging technologies
- Knowledge of HRIS systems and similar – CRMs, ERPs, etc. (e.g. SAP, Workday)
- Exposure to cloud platforms – Microsoft Azure, Google Cloud Platform, Amazon Web Services
The Interview Process
- Online interview with the Senior Talent Partner
- A final Interview with the Client Digital Adoption Support Manager and the Senior Product Manager
Be comfortable. Be you.
At Reward Gateway|Edenred, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
